Case Study: Vedantu Partners with Exotel to Enhance Online Learning Experience

About Vedantu

Vedantu, founded by IIT alumni Anand, Saurabh, Pulkit, and Vamsi, evolved from their earlier project, Lakshya, to address educational accessibility challenges. The name 'Vedantu' combines 'Veda' (knowledge) and 'Tantu' (network), reflecting its mission to revolutionize learning by connecting students and teachers directly through technology. This approach aims to overcome the limitations of traditional education systems. Under CTO Suresh Lakshmanan, Vedantu continues to innovate in education with impactful, purpose-driven initiatives.

Challenges
Solutions
Benefits

Challenges

Traditional classrooms struggle to manage exploding class sizes, making it difficult for teachers to track individual student progress
Provide a live classroom environment for personalized teaching and learning
Analyze key metrics for teachers to monitor and improve teaching methods

Vedantu contends with the difficulty of providing personalized attention in large classes and accommodating varied learning speeds in a standard teaching model. Connectivity issues during live sessions further hinder the learning experience by affecting audio and video quality. Addressing these challenges is key to achieving Vedantu's goal of individualized learning and building a supportive educational community online.

Solutions

Click-to-call
Number anonymization
Support helpline number
Business SMS

To counteract connectivity issues affecting 1 in 10 sessions, Vedantu utilizes Exotel for seamless transitions to calls during hiccups, maintaining uninterrupted learning. Exotel's Number Anonymisation feature ensures privacy, allowing students and teachers to connect without sharing personal information. Additionally, Exotel supports Vedantu's robust support system for handling student and teacher queries effectively. Vedantu's proactive approach, facilitated by Exotel, includes SMS updates about upcoming sessions, keeping the educational community engaged and informed.

Benefits

Uninterrupted Learning Continuity

Seamless call transition via Exotel during connectivity disruptions.

Enhanced Privacy

Efficient Support and Communication: Exotel manages queries professionally, ensuring responsive support.

Proactive Communication and Engagement

Regular SMS updates from Vedantu to keep the community informed

Our whiteboard session can function even on a very low bandwidth. So, in the case of a poor internet connection, the student can connect with the teacher over a phone call (a simple click-to-call mechanism). So, the session carries on unhindered.

Suresh Lakshmanan

CTO, Vedantu