SP Madrid

Managed Customer Interactions Enhanced Business Profitability

About SP Madrid

SP Madrid is a reckoned collections company based in the Philippines. Founded in 2008, the company is backed-up with the most advanced collection technology and comprehensive DPA data privacy compliance.

With a strong team of legal specialists, SP Madrid offers a variety of collections and other services that include- Call Collections, Field Collections, Credit Investigations, Legal Collec- tions, Vehicle Repossession, and Housing Foreclosure.

While ensuring the fastest turnaround time and lowest error rate in its offerings, the company continues to be the BPO Collections Leader in the Philippines by offering the highest collection rate in the industry. 


• Fragmented Customer Data

• No Automation

• Higher Response Time

• Low Call Connect Rate

• Inefficient Performance Tracking

• Remote accessibility

Fragmented customer data, manual overheads, and ineffective tracking of the overall business operations were one of the major challenges SP Madrid faced in their calling process. They were looking out for a solution that could assist them with a unified view of all customer interactions as well as with a strong reporting and analytics feature.

They also wanted to incorporate automated dialing in the process to increase business productivity and profitability. Moreover, during CoVID, SP Madrid was looking to transition to a remote working setup, but they faced challenges with a secure network and low connectivity in the suburban areas.

In accordance with SP Madrid's requirements, Ameyo offered its all-in-one voice solution- Ameyo Voice. The solution was backed up with an automated dialer, Ameyo's in-built CRM, and a comprehensive reporting feature.

Further, Ameyo Voice offered several key capabilities,

• Multi-level call disposition,

• Unified agent desktop,

• Call back functionality,

• Powerful dashboards for real-time tracking of agents' performance

Ameyo's advanced multi-campaign login and one-click user management empowered SP Madrid to optimize its agent performance and productivity. They were now absolutely flexible to manage their agents in various voice campaigns, according to the call traffic density. Moreover, Ameyo’s work-from-home solution allowed SP Madrid to quickly transition to a remote working setup during CoVID.

Ameyo assisted us in enhancing our customer experience with its advanced capabilities. The end-to-end support provided by the relationship manager is commendable!

Ian Madrid

Founder, SP Madrid