Established in 2004, iMarque Solutions has been a stalwart in the BPO sector, earning trust from renowned NBFCs and Banks globally. Renowned for its unwavering support and tailored solutions, iMarque, with its Kuwait-based parent company, delivers tech-driven outsourcing services to both B2B and B2C businesses worldwide. Specializing in BPO, KPO, Call Center, Software Development, and Web Development, iMarque is a go-to choice for funds against outstanding sales invoices, litigation support, query resolution, project-based services, consulting, and creative web development.
In response to the pandemic-driven shift to remote operations, Team iMarque Solutions faced challenges in maintaining key performance metrics and call connect rates using VPN-based calling. Recognizing the need for a more efficient system, they turned to Ameyo by Exotel's Remote Contact Center Solution, specifically the Agent Mobile App. This solution offered enhanced live monitoring dashboards and team collaboration capabilities, allowing iMarque to regain smooth operations and ensure high productivity in their remote working environment. The adoption of Ameyo by Exotel's solution aimed at maintaining hassle-free customer interactions and sustaining a high CSAT rate by closely monitoring agents' activity logs.
Meeting iMarque's needs seamlessly, Ameyo by Exotel provided an all-in-one solution through their Mobile Agent App, enabling agents to work from anywhere with ease. This app facilitated call center activities, presence management, and team collaboration, even for those without laptops or high-speed internet. Supervisors and managers benefited from extended monitoring parameters and key metrics, thanks to the AIM dashboard, offering insights into call connect rates, idle time, and more. Ameyo by Exotel's solution, including the AIM dashboard, was swiftly implemented, proving to be the perfect fit for iMarque's remote operations, allowing them to pinpoint and address specific issues faced by agents in the WFH environment.
Resilient remote solution for smooth operations
Mobile agent app offering hassle-free calls, efficient collaboration
Stringent tracking providing better control
AIM Dashboard has truly helped us get deeper insights into call failure factors which is essentially important when you’re working remotely.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
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