ISO 27001:2013 certified

Exotel’s cloud solutions power communication for thousands of companies, right from growing startups to global enterprises. To ensure the best customer experience possible, we’ve always laid emphasis on information security. We take absolute care to make sure the information is kept secure at all points…

How smart communication can help the automobile industry to serve the next billion

India’s auto industry is one of the largest in the world and constitutes 7% of the country’s total GDP. In the last few years, many sub-industries like the vehicle rentals, used vehicle selling platform, and automobile servicing have also seen tremendous growth. Despite the astounding…

10 Techniques to Increase Customer Retention in 2019 (Why & How)

Customer Retention is a metric which is set to become more critical than customer acquisition for businesses. In the past few years, retention has become a big challenge for both marketing and product teams. According to a report, only 2 out of 10 users who…

Exceptional customer service: Communication 2.0 for the BFSI industry

Finance, as an industry, has seen an interesting evolution in India. And so has the communication strategy. From verbal contracts to SMS alerts, we’ve come a long way. The communication plan of a financial institution must be built to suit the context of customer expectations…

Omnichannel Contact Centers Are the Way to Go. Here’s Why

With technology growing at a rapid pace, customers expect to have an instantaneous communication experience when they research on buying a product. The four major ways a customer can make a connection with a brand could be over call/SMS, E-mail, in-person at the store and…

Toll Free Numbers in India
You already have a fully staffed contact center. Yet you still feel like you can better your customer experience. You have a small business, but you feel like the size of the business sometimes hampers your opportunities. It would be nice to have a viable...
Platform Updates- March 2019

Always be shipping. This doesn’t always mean a new product release. Updating the existing platform to make it more efficient is our philosophy. More flexibility added to the Connect applet We are now providing you with an option to set ‘Fallback URL’ in the Connect…

Here’s A Feature That Will Impact Your Customer Experience For Good: Call Forwarding

A seamless communication system is a foundation upon which the success of a business is built. Not only does it ensure that the information flow across various verticals is consistently maintained but it also helps organizations grapple with multiple networking complexities on a real-time basis….

Access Control For Exotel APIs

At Exotel, we put the customer at the center of everything that we do. We take the privacy and security of your data very seriously and take substantial efforts to protect your data. Our platform is designed to make security an integral part of our…

Using Cloud Telephony to Build a Better Customer Experience in the Real Estate Industry

Real estate is a vertical that has not witnessed the penetration of technology the way some of the other industries have. However, research shows that when it comes to real estate decisions, one of the first things that a potential buyer or renter does is…

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