An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event-based calls, and feedback. They allow you to optimise and reduce the number of support tickets. Learn how IXIGO uses Exotel’s Automated Calls to reduce their support tickets from 80% to 25%. Another interesting adoption of call automation is by political parties to garner support.
Automatic phone calls can be scheduled at a date and time you prefer.
Automated outbound calls contain a pre-recorded message which plays once the customers pick the call. All the calls can be triggered after a certain customer action or at the same time for multiple users.
There is no special equipment needed to use automated calls, and there are no associated setup costs.
Schedule automated calls much ahead of time, at any optimal date and time of the day.
Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.
Schedule automated calls reminding customers about payments, appointments, bookings and more.
Use automated calls to keep the customer informed in case of large online or cash transactions. This helps in detecting any fraudulent transactions.
Alert customers about important notifications by implementing automated calls in your customer workflow.
Value the opinions of your customers by collecting customer feedback using IVR automated calls. Easily map this data onto your CRM using API Integrations.
Gather important data for marketing or product by using personalized automated calls. They are by far the most cost-effective way of collecting such data.
Increase your sales by sending offers and deals to your customers using automated calls.
You can use automated calls to trigger an action like cancellation, balance enquiry and more.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Automated phone calls broadcast a message to a large group of people, without having to dial each number individually, and can be scheduled as per your wish.
To start an automated phone call, record your message, schedule the date and time, select the target group from your contacts you want the message to reach- and that's it!
Automated phone calls are charged based on your volumes and usage. To get detailed commercials, please contact our sales team.
No, they are not. There are no legal statutes against automated telephone calls.
The cost of our automated calling system is based on your estimated monthly usage. To get effective prices and volume-based discounts, contact our sales team.
Automated calls are purely web-based. Therefore, all you really need is just a computer with a IP connection, and a tech person to do the integration.
Exotel offers unlimited channels, which means that there is no limit on the number of parallel calls you can make.
Some of the industries that use automated calls are E-commerce, Hyperlocal, Healthcare, BFSI, NGOs, Retail, Real Estate, etc. Even political parties use automated calls to garner support from the public.
Automated calls can help businesses ensure that critical information is conveyed automatically to all customers.
It’s important to choose the right automated calling system for your business. Here are things you should consider while choosing a system:
1) Ease of use: How easy is it to set up an automated call campaign? Do you need the help of a technical expert to do it or can you do so yourself?
2) Latency: What does your service provider’s bandwidth look like? How many calls can they make in, say 1 minute?
3) Reliability: Is the platform reliable? Can your service provider show you their usual success rates wrt automated campaigns?
4) Real-time tracking & analytics: Can you track the delivery of a campaign in real-time? Can you also analyse & track engagement?
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