An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event based calls, and feedback. Another interesting adoption of automated calls is by political parties to garner support.
Automated phone calls can be scheduled at a date and time you prefer.
There is no special equipment needed to use automated calls, and there are no associated setup costs.
Make informed decisions with the help of call recordings.
Schedule automated calls much ahead of time, at any optimal date and time of the day.
Get detailed real-time analytics of all the calls made from your dashboard.
When an order is placed, the restaurant gets an automated call with the order notification. This automated call helps reduce delivery delays, manual work and cost.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
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