Automated Calls: Why Businesses Prefer It?

What are Automated Calls?

An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.

Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event based calls, and feedback. Another interesting adoption of automated calls is by political parties to garner support.

Top Benefits of Using Automated Calls


Wider Reach

Reach a large number of people simultaneously within a matter of few minutes and clicks.


Increased Response Rate

It is an established fact that calls have the better response rates than SMS.


Increased Productivity

Do more with less. With the help of automated phone calls, manpower can be reduced significantly, and the personnel can focus on other important activities.


Better Efficiency

Automated phone calls can be scheduled at a date and time you prefer.


How businesses use automated voice calls

Take a glimpse of how Exotel’s Automated calls helps businesses on a day to day basis.

Features of automated phone calls:



No Setup Costs

There is no special equipment needed to use automated calls, and there are no associated setup costs.


Call Recording

Make informed decisions with the help of call recordings.

Call scheduling

Schedule automated calls much ahead of time, at any optimal date and time of the day.


Detailed Reporting

Get detailed real-time analytics of all the calls made from your dashboard.


Unlimited Channels

Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.


CRM Integration

Integrate seamlessly with all the leading CRMs in the market.

Here is How Swiggy Uses Exotel’s Automated Phone Calls


Uses automated calls to reduce manual work

When an order is placed, the restaurant gets an automated call with the order notification. This automated call helps reduce delivery delays, manual work and cost.

Read More

What Our Clients Say About Our Services


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


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Automated phone calls broadcast a message to a large group of people, without having to dial each number individually. They can be scheduled at any time you wish, and is therefore extremely convenient.
To start an automated phone call, record your message, schedule the date and time, select the target group from your contacts you want the message to reach- and that's it!
No, they are not. There are no legal statutes against automated telephone calls.
Automated outgoing calls are priced at 80 paise/call for local calls, and at Rs. 1.15/call for STD outgoing calls.
Exotel offers unlimited channels, which means that there is no limit on the number of parallel calls you can make.
Follow our blog to find out different ways of setting up an automated call campaign or feedback system.
Extensive reporting of the calls made from your dashboard, call recordings to make informed decisions are some of the features available with automated phone calls.
Nothing that warrants a huge real estate space. Automated calls are a web-based, so all you really need is just a computer with a IP connection, and a tech person to do the integration.
Automated calls have been a crowd-pleaser because of their versatility. Some of the industries that use automated calls are E-commerce, Hyperlocal, Healthcare,BFSI, NGOs, Retail, Real Estate etc. Even political parties use automated calls to garner support from the public.
Follow this link to sign up for a free trial. If you need some more information, please call our Inside Sales team on +91-8088-919-888.

The Exotel advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Superior quality

Best success rates, voice quality and reduced latency


Scale at ease

Grow at will, expand without worrying about infrastructure


Superior reliability

Best in class uptimes of 99.94% including operator uptimes


Best support

18×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive reporting

Easy to understand, detailed reports sent every day

E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.



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