An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event based calls, and feedback. Another interesting adoption of automated calls is by political parties to garner support.
Automated phone calls can be scheduled at a date and time you prefer.
These calls contain a pre-recorded message which plays once the customers pick the call. All the calls can be triggered after a certain customer action or at the same time for multiple users.
These calls trigger an action. Customers can call a certain number to trigger an action – unsubscribe, cancel a booking, balance enquiring and more.
There is no special equipment needed to use automated calls, and there are no associated setup costs.
Schedule automated calls much ahead of time, at any optimal date and time of the day.
Get detailed real-time analytics of all the calls made from your dashboard.
Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.
Integrate our APIs seamlessly with all the leading CRMs in the market.
Schedule automated calls reminding customers about payments, appointments, bookings and more.
Use automated calls to keep the customer informed in case of large online or cash transactions. This helps in detecting any fraudulent transactions.
Alert customers about important notifications by implementing automated calls in your customer workflow.
Value the opinions of your customers by collecting customer feedback using IVR automated calls. Easily map this data onto your CRM using API Integrations.
Gather important data for marketing or product by using personalized automated calls. They are by far the most cost-effective way of collecting such data.
Increase your sales by sending offers and deals to your customers using automated calls.
You can use automated calls to trigger an action like cancellation, balance enquiry and more.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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