An outbound dialer ensures a streamlined and scalable outbound calling process. It’s a software that automates the process of dialing out numbers in a call center. You just need to upload the contacts that you need to call & agents are automatically assigned depending on your preferences.
Contact centers have long ceased from taking only reactive calls. They are also spending time doing proactive work like cross-selling, up-selling, lead generation, promotional calls, etc. Here are a few ways call centers are utilizing outbound dialers :
Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.
Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.
In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.
No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers.
Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem.
Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.
An autodialer is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
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