Dialer software

Dialer Software for Call Center

A smart call answering service for your business

 

 

 

Outbound dialer software

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What is an outbound dialer?

An outbound dialer ensures a streamlined and scalable outbound calling process. It’s a software that automates the process of dialing out numbers in a call center. You just need to upload the contacts that you need to call & agents are automatically assigned depending on your preferences.

How do call centers use outbound dialers?

Contact centers have long ceased from taking only reactive calls. They are also spending time doing proactive work like cross-selling, up-selling, lead generation, promotional calls, etc. Here are a few ways call centers are utilizing outbound dialers  : 



Lead generation

Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.

Feedback

Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.

Lead Nurture

In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.

Auto dialer software

What is an auto dialer?

An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.

 

 

Advantages of using an auto dialer system

No manual number entry

No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers.

Reduced effort

Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem.

Report analysis

Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.

Seamless data collection

An autodialer is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.

Try Exotel’s dialer software free for 15 days

Get free Call & SMS credits on sign-up

Asia’s most innovative companies use Exotel

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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Cloud Telephony for BFSI Industry

Are you a banker, stockbroker, or related to any financial institution? Then this whitepaper is for you. Know how cloud telephony can enhance your business productivity and streamline day-to-day operations.


 

Why Exotel

Here’s why you should use Exotel’s auto dialer software

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No installation cost

No extra charge for infrastructure or setup

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Integrate easily

Integrate our APIs seamlessly with all the leading CRMs in the market.

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Best-in-class features

Features like call recording, call tracking, IVR & more

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In-depth Analysis

Get all relevant call reports, live analytics, and campaign reports

FAQs

An auto dialer fetches contacts from the database (the contact list you’ve uploaded) & automatically dials them depending upon on the status of the last call.
To set up an autodialer you need to first upload the contact details, set a call flow and assign agents.
You can download all the call recordings from the Exotel’s dashboard. After a call, the recordings can be accessed for a period of 6 months.
There’s no limit on the number of contacts you can dial using an outbound dialer.
No, you don’t need any additional hardware to get started. You’ll just need a browser & an internet connection.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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