Terms of Service

Namaste and welcome to Exotel Techcom Private Limited a.k.a. Exotel.

Exotel is pioneering the effort in putting telecom on the Cloud in places where it is hardest to do so. We are the lego of communication, and our goal is to make it easy and cost-effective for you to use telecom to solve your hardest business problems. Our services enable you to customize customer communication over calls and SMS.

These are our terms of use (hereinafter referred to as the “Agreement” or “Terms”). We provide access to our Product subject to the terms of this Agreement. To be eligible to use our Product you must review and accept the terms of this Agreement.

By clicking on the “I Agree” button or using our Product you agree to the terms of this Agreement. The Agreement will become effective from the date you click on the “I Agree” button or from the date of your using the Product (hereinafter referred to as the “Effective Date”).

All the capitalized terms used in this Agreement are defined in Schedule 1. Also, please note that the words denoting the singular will include the plural and words denoting any gender will include all genders. Further, headings and subheadings to clauses of this Agreement are for information only and will be ignored in construing any provision of this Agreement.

As an attempt to make this reading easier for you, we have tried to highlight some of the key terms of the Agreement. Although, it is important to note that the language on the right is the legally binding stuff.

In this Agreement, “we”, “us”, “our” or “Exotel” means Exotel Techcom Private Limited. We are a company incorporated and registered under the Companies Act, 1956, with our registered office at Bangalore. If you are accepting the Agreement or using our Product on behalf of an organization, you are agreeing to these terms for that organization and promising to Exotel that you have the authority to bind the organization to the terms of this Agreement (in such a case, the terms “you”, “your” or “Customer” will refer to that organization). If you use our Product within the territory of India, you will be referred to as a “Domestic Customer” and if you use our Product in any jurisdiction outside India, you will be referred to as an “International Customer”. It is clarified that the use of the terms “you”, “your” or the “Customer” in this Agreement will include reference to both the Domestic Customer(s) and International Customer(s).

The exception to this Agreement would be that your organization has a separate contract with us covering the use of our Product, in which case that contract will govern your use of Exotel’s Product

For the sake of convenience, in this Agreement, Exotel and the Customer may also be referred to individually as a ‘party’ and collectively as the ‘parties’.

If you have any questions regarding this Agreement, please connect with us on legal@exotel.com.

Find our old terms here

1. Description of Product

When we refer to our “Product” in this Agreement, we mean:

telephone numbers that we allocate to you (hereinafter referred to as “Exophone Numbers”);
our platform, user interface along with the related application programme interfaces (hereinafter referred to as “API(s)”);
our browser extension and our software development kit;
our mobile phone application; and
any document made available by Exotel to you relating to the Product or its use (hereinafter referred to as “Documentation”).

Use of our Product enables our customers to make, create, control, track, monitor, record conference calls, interactive voice response calls and send SMSs at any time, and/or combine the APIs to arrive at new functions.

Explanation:

By “APIs” we mean a set of routines, protocols and tools enabled by Exotel which allow its customers to develop programs as per their requirements and/ or customize the Product to suit their needs. A list of our APIs is available at support.exotel.in and developer.exotel.com, or maybe available on any other webpage, as maybe notified from time to time.
By “Exophone Numbers” we mean the telephone numbers provided by the telecommunication service providers to Exotel. In order to enable use of the Product by Exotel’s customers, Exotel allocates Exophone Numbers to its customers.

We are a cloud communications platform. Our products include the platform itself (as APIs), the user interfaces, mobile app, chrome extensions and other SDKs. Exophone numbers are phone numbers that have been temporarily allotted to you so that you can use it as an endpoint for using the products and services. Exotel is not a replacement for your phone. It only works along with another valid telecommunication resource like a landline or a mobile phone connection.

2. Right to Use the Product

Exotel has agreed to grant to you a non- exclusive, non-transferable and revocable right to use the Product in accordance with the terms and conditions of this Agreement, and you agree to use the Product subject to such terms and conditions. The non-exclusive, non-transferable and revocable right to use the Product will cease to exist when this Agreement is terminated as per clause 21.2 (Termination) of this Agreement. It is clarified that Exotel is not creating any right or interest in the Exophone Numbers in favour of the Customer or its Authorized Users under this Agreement except for the limited purpose of accessing and using the Product.

In respect of International Customers, it is clarified that where not permitted by applicable law, Exotel will not be able to create any right or interest in the Exophone Numbers in favour of such International Customers or its Authorized Users under this Agreement, except for the limited purpose of accessing and using the Product.

We love it that you are joining the Exotel family. You will be sharing our product with Exotel’s other customers. Please bear in mind that you cannot transfer your account to any other person or company. If you want to do that, please let us know so that the contract continues to remain valid.

3. Restrictions and Limitations to the Right to Use the Product

You understand and