Webinar

Rewriting the Rules of CX: Automate, Assist & Accelerate with GenAI

Great CX isn’t just about people, it’s about systems that work smarter. Discover how GenAI can transform your contact center into a high-efficiency, insight-driven engine.

26 June 2025

03:00 PM (IST)







    What is this webinar about?

    AI isn’t just a buzzword anymore, it’s transforming how modern contact centers operate. Join us for a power-packed session where we explore how GenAI can help you automate customer interactions, improve agent productivity, and boost overall CX efficiency. Whether it’s inbound support, outbound outreach, or post-call analysis — this session will walk you through real-world use cases and demos that show AI in action.

    What You’ll Learn?

    • Automating repetitive tasks across inbound and outbound customer journeys
    • Real-world GenAI use cases from BFSI, retail, BPO, and more
    • Reducing resolution time with voicebots, smart routing, and live agent assist
    • Driving agent performance with automated QA & post-call analytics
    • Live demos of GenAI in action - from lead qualification to collections

    From AI to ROI: What You’ll Gain

    Quicker Turnarounds

    Speed up resolutions with AI-powered routing and contextual awareness.

    End-to-End Automation

    Let AI handle the repetitive tasks, from lead triage to post-call QA.

    Resource Optimization

    Offload routine tasks to AI and scale without compromising productivity & efficiency.

    Intelligent Insights

    Turn every interaction into a source of CX intelligence and continuous improvement.

    Meet The Speakers

    Sahil Gandhi

    Sahil Rajput

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