8 Best Chatbot Companies in India for 2025

When looking for chatbot functionality, it’s essential to choose the best chatbot companies that fit your needs. You may be looking for smart, responsive bots that improve customer communication and help drive more businesses. However, choosing the right chatbot solution can be challenging.

In this blog post, we explore the best chatbot companies in India and their unique offerings.  

What Does a Chatbot Company Do?

Chatbot companies help businesses to automate and enhance customer service operations through chatbots. These chatbots provide a user-friendly interface, allowing customers to ask questions and receive responses, just like chatting with a real person. 

Many companies offer a no-code platform for building chatbots without technical expertise. Alternatively, companies also provide a bot development service in which they build a personalized chatbot for a business based on its requirements. 

How to Choose the Right AI Chatbot Company?

Choosing the right chatbot company to integrate AI into your business processes is important. Therefore, here are the key factors to consider:

Company’s Portfolio

Choose a company with a proven track record in deploying successful chatbots similar to your requirements.

You can ask for detailed case studies from the company’s previous clients to understand how they solve real-world scenarios and handle different complexities.

Technology Stack

With the latest technologies, chatbots are now more advanced and intuitive. For example, generative AI and machine learning technologies help chatbots to understand user intent and respond in a natural, human-like language.

Ensure that the chatbot development company is using the latest technology and innovation to keep its products ahead of the market.

Support

Once you’ve deployed the chatbot in your business, you will need the company’s support to keep it running smoothly in the production environment. Therefore, choose a company that offers quick and comprehensive support after deploying their chatbot in your infrastructure.

Security

In case of sensitive information, the chatbot should keep it protected and private. 

Therefore, it’s always a good idea to choose a company that adheres to data security standards and compliance guidelines. This will help you prevent data breaches and protect customers’ data.

Pricing

Finally, choose a company that offers value within your budget constraints. Be sure to discuss pricing transparently with the chatbot company to avoid any hidden charges. 

Top Chatbot App Companies in India

Organizations can leverage chatbots to automate communication with customers. Here are the best chatbot companies in India you can consider:

1. Exotel

Exotel is a cloud-based communication platform to improve customer experience and engagement. It offers chatbot solutions to drive meaningful and natural conversations between the business and customers.

These chatbots leverage generative AI and machine learning technologies to understand user intent and deliver contextual, relevant responses.

About the company: Exotel was launched in 2011 as a cloud company to transform communication between humans and businesses. It’s winner of The Economic Times Start-up Awards 2022 (Comeback Kid) and trusted by credible review companies like Capterra and Gartner, this platform is a reliable choice for creating chatbots.

Key features:

• Customized chatbots for various business scenarios like sales, customer support, recruitment, and appointment scheduling
• Easy setup and integration of chatbots into customer service operations
• With Exotel’s Applets, you can easily build your custom workflow using a simple app builder interface
• The ability to build multilingual chatbots

2. Haptik

Haptik offers Gen AI solutions for marketing, support, and business operations. Its intelligent chatbot-building platform effortlessly uses unstructured business data from external sources like Helpdesk, PDFs, CSVs, websites, and blogs to build a powerful AI chatbot instantly.

About the company: Haptik has been around since 2013. It is part of Jio Platforms Limited, a leading telecommunication provider in India. Haptik is globally recognized as one of Opus Research’s top 16 IVA providers and is featured in Gartner’s AI insurance report.  

Key features:

• Customer support is very responsive and always available
• It can handle huge volumes of chats with short hold times
• Smooth launch of website bots and WhatsApp chatbots

3. SmatBot

SmatBot is a chatbot software development company that aims to automate conversations and optimize operational efficiency. Their hybrid AI chatbots quickly reply and can switch to human agents when needed, ensuring fast response times.

Key features:

• Protects sensitive customer information through data masking
• Automated follow-ups with predefined email sequences
• Dual Authentication via Email and Mobile OTP for Security

4. Yellow.ai

Yellow.ai is a leading AI-centric company that offers chatbots to transform contact center operations. The company has tailored solutions for different domains of your organization. 

For example, in a contact center, it can track different metrics and monitor customer calls. Meanwhile, for support agents operations, it automatically creates required tickets for unresolved issues and assigns them to the right experts. 

About the company: Yellow.ai, founded in 2016, quickly became popular for its exceptional AI solutions for enterprises. Their first chatbot, launched in 2017, was a huge success, reaching 1 million users within just 4 months. With new updates and evolution each year, the company was recognized as a challenger in the 2023 Gartner Magic Quadrant for conversational AI platforms. 

Key features:

• Multi-LLM architecture trained on 16+ billion conversations annually
• Supports 35+ channels to interact with customers on their preferred platforms
• Integration with major ticketing platforms like Zendesk and Freshworks

5. Kore.ai

Kore.ai offers tailored chatbot solutions for both enterprises and small businesses. Their user-friendly chatbot builder, XO11, enables anyone without technical experience to create AI-powered chatbots. The platform supports building both generative AI and RAG-based applications.

About the company: Raj Koneru, the founder of many innovative solutions like Kony and iTouchpoint, founded Kore.ai. Kore.ai’s business model is based on subscription or licensing, allowing businesses to deploy AI solutions cost-effectively and with reduced risk. The company also offers a low-code platform for creating and deploying bots.

Key features:

• Easy to use and intuitive interface
• Option to modify existing bots workflows without having to create them from scratch
• More than 400 pre-built templates to create chatbot workflows

6. Verloop.io

Verloop.io is another major player in the chatbot development space. It provides Gen AI bots that deliver contextual conversations. Their chatbots are designed to respond quickly, minimizing the initial response time.

About the company: Verloop is relatively new to the industry, founded in 2015, but it is a successful startup. Within a year of its launch, it secured Series A funding from major investors like Falcon Edge Capital and IDFC Parampara. Since 2022, Verloop has consistently received G2’s leader recognition each year.

Key features:

• Supports 20+ global languages
• Supports integration with CRM and other third-party apps
• Enables a pop-up chat window on your website to attract visitors to contact company representatives

7. Locobuzz

Locobuzz is a digital customer experience management company that helps you build everlasting relationships with your customers. Their chatbot solutions provide smart, insightful, and personalized support for your customers.

About the company: Locobuzz has a team of 175 and has raised an average of $1.4 million annually in recent years. The company ranked 40th among 1299 competitors in its space. When it comes to security, Locobuzz uses SSL encryption and secure database storage while adhering to principles of transparency, accuracy, and controlled sharing.

Key features:

• Generates reports on the performance of social media posts and promotions 
• Efficient ticket management and allocation upon user requests
• A/B testing capabilities to evaluate chatbot responses

8. Cyfuture

Cyfuture offers services for building various bots, including messaging bots, IVR bots, conversation bots, troubleshooting bots, and out-of-the-box AI solutions. They understand the uniqueness of your business and customers and build a chatbot that caters to your specific needs.

About the Company: Cyfuture has been around for over two decades and has a large team of 2,000 experts. The company has been recognized as a promising brand by the Economic Times and is a member of the NASSCOM club. It has PCI-DSS, SSAE 16 SOC II, ISO 27001, and ISO 9001 certifications for security and compliance.

Key features:

• Extensive portfolio of next-gen services in cloud and infrastructure, big data and analytics, business process services, AI, and IoT
• Caters to various industries such as e-commerce, retail, information technology, software services, education, banking & finance and government bodies
• Easily integrable into mobile apps, web apps and social media channels

Key Takeaways

Investing in the right chatbot company is one of the smartest ways to amplify your customer service operations. They use your customer data to create chatbots that deliver personalized responses. 

The right chatbot software company will ensure that technology, security, affordability, user engagement, and other important factors are considered during bot development.

Exotel leverages LLM to generate relevant and accurate responses to customer queries. You may book a personalized demo call to see how the chatbot can streamline your customer service processes.

FAQs

1. Can I Use a Chatbot for Customer Service?

Yes, chatbots can be used for various purposes, including customer support, sales and marketing, appointment scheduling, and internal support. 

2. What are the Four Types of Chatbots?

The four types of chatbots are rule-based, AI-powered, Hybrid, and voice chatbots. 

3. Why Do Chatbots Matter to the Contact Center? 

Chatbots help contact centers offer 24×7 support, handle sudden spikes in demand, reduce labor costs, and minimize downtime.