Annual engagements over voice, messaging & video
Agents on cloud
Queries resolved by AI bots
Hours of call duration
People connected
Ameyo XTRM is the industry-first Contact Center Software that comes bundled with cloud telephony. No partners, no telco involved to host or provide the telephony, Exotel is the only player in the market to provide both Contact Center Application as well as Telco in one place. Work on One Vendor, One SLA principle.
Trusted by more than 7000 brands globally, Exotel offers enterprise grade security for all its applications and solutions and Ameyo XTRM is no different. It comes with adherence to ISO 27001 and PCI-DSS to ensure the uncompromised security of your data.
Unlock the full potential of your business with the all-new Ameyo XTRM. Add 20,000 users at one go in your voice contact center solution and experience true scalability. Further, built on a microservices architecture, it doesn’t only ensure scalability but also promises an uptime of 99.5%.
From AI-enabled bots to voice calls being deflected to chatbot, Ameyo XTRM is truly built with AI-ready capabilities to save you measurable operational costs. Handle volumes of interactions in no time with intelligent bots and seamless bot-to-agent transfer to handle complex queries.
Shift from multichannel customer engagement to an omnichannel customer experience consistent on platforms like Voice, SMS, Video, Social Media, Email, Chatbots, and more. Integrate any channel that your customers prefer.
Dial strategically as per the contact’s past behavior, the time when they are most likely to pick up and equip agents with all the right details before they start the conversation.
Pick from single and multi-level IVR to suit different use cases and create customized IVR flows with personalized messages.
Increase customer loyalty, retention, and recurring revenue by prioritizing high-value customers.
Reduce hardware and maintenance costs and gain more agility. Use the phone system hosted on the cloud.
Stay up-to-date on your contact center performance with access to agent reports, call analytics, and customer conversations in one place.
Access and use relevant information from various data sources on a unified platform to improve business productivity and agility.
Always available, it handles tasks with ease and learns continuously to make every customer conversations more meaningful and personal.
Harnessing the power of Gen AI technology, the bot excels in intent recognition and executing intended actions through API integration, ensuring clear and effective dialogues.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912