Exotel Collaborates with Microsoft to provide Direct Routing for Microsoft Teams Phone for businesses in India

Bengaluru, June 26, 2023:

Exotel, a leading customer conversation platform for the emerging markets, is pleased to announce its collaboration with Microsoft to bring Direct Routing for Microsoft Teams Phone to India. Teams Phone customers and users in India can now use Exotel to enable Public Switched Telephone Network (PSTN) calling. This significant move aligns with Exotel’s vision to facilitate seamless customer conversations through scalable, cost-efficient, and flexible solutions.

"Offering frictionless conversations and cost efficiency for businesses"

The collaboration opens up a world of possibilities for Indian businesses. With Exotel's secure, compliant, and cloud-based Direct Routing offering, Microsoft’s customers and users in India can enable PSTN calling seamlessly in Microsoft Teams. This integration empowers businesses to enhance their communication capabilities, streamline operations, and deliver exceptional customer experiences.

The Unified Communications & Collaboration market has been growing significantly in India and Microsoft has been leading this space. This collaboration addresses the missing piece of PSTN calling. Cloud based solution for Direct Routing by Exotel in collaboration with Microsoft ensures providing more flexibility to customers along with cost savings,” said Anil Kumar, Chief Technology Officer, Exotel.

Our collaboration with Exotel marks a significant milestone in our mission to empower businesses with seamless communication experiences. With Exotel's secure and cloud-based solution, Microsoft Teams customers and users in India can effortlessly enable PSTN calling through select partners, resulting in frictionless conversations, and cost efficiency. This collaboration unlocks possibilities for Indian businesses and strengthens their ability to thrive in the digital era,” said Bhaskar Basu, Country Head – Modern Work, Microsoft India.

In the face of an increasingly digital business landscape, effective, secure, and interconnected conversations are more critical than ever. Exotel's collaboration with Microsoft will equip businesses in India with a robust, secure, and connected customer conversation platform that enables them to thrive in a competitive landscape. 

"Expand your reach by enabling PSTN calling on Microsoft Teams through Direct Routing with a compliant, truly cloud solution."   [GET IN TOUCH]


About Exotel

Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license in India to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70+ million conversations every day for more than 7000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact center, communication API suite, and conversational AI platform from Exotel help some of the fastest- growing businesses in emerging countries manage their customer engagement.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

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