Sentiment Analysis powered by exoMind, fills this gap by analyzing chat summaries and categorizing sentiments as Positive, Neutral, or Negative. This not only aids in understanding customer emotions but also streamlines the decision-making process in customer support.
Analyzes the entire exchange between the customer and the chatbot or live chat agent.
Generates a concise summary of the key points from the conversation.
Categorizes the overall sentiment of the conversation as Positive, Neutral, or Negative, based on the summary.
Provides insights into the customer's emotional state during the conversation, aiding in better understanding and response strategies.
Gain deeper insights into how customers interact with your chatbot.
Anticipate customer needs and concerns by understanding their sentiment.
Segment customer interactions for targeted support and marketing strategies.
Leverage positive sentiments to make product recommendations and upsell effectively.
Quickly gauge emotions to tailor responses effectively, leading to more meaningful customer conversations.
Streamline your support processes. Understanding the tone of customer queries helps in prioritizing and responding more effectively.
Leverage sentiment insights to make informed decisions, enhancing customer engagement and satisfaction.
Seamlessly integrates into your existing chat systems, offering an intuitive, hassle-free user experience.
Token-based pricing model to fit your business needs.
Empower your team with the tools they need to understand and respond to customer emotions like never before.
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