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Why We Joined Forces

The contact center solution you trust and the team you rely on are still here, now supercharged with Exotel's powerful communication platform. We’ve joined forces to build the future of customer engagement, and we're excited to show you what this means for you.

01
One Unified Mission

We’re now part of a single, focused vision - to simplify and supercharge how businesses connect with their customers across channels.

02
Built for the AI Era

Exotel brings together contact center, voice, messaging, chatbots/voicebots, and AI under one cloud-native platform - built for scale, speed, and innovation.

03
More Power, Less Complexity

With Exotel, you gain access to the latest in conversational AI, automation, and real-time insights - ensuring your customer experience is not just current, but future-proof.

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What This Means for You

We’ve brought the platforms together with one goal in mind: to enhance the tools you already use every day. Here’s a clear look at what you can expect.

What Stays the Same

The Core Platform You Trust: The robust Ameyo contact center functionality you depend on for your daily operations remains the heart of our solution.

The People You Know: Your dedicated support and account management teams are still here to help you succeed.

Our Enterprise Commitment: Our shared commitment to providing secure, scalable, and reliable solutions for large-scale enterprises is stronger than ever.

What Gets Better

By integrating our technologies, your platform is now upgraded with powerful new capabilities.

Your platform now runs on Exotel’s native CPaaS layer, meaning fewer third-party dependencies, fewer points of failure, and more control over the quality of every interaction.
Enhanced Reliability

You now have access to powerful, emotionally intelligent, and human-like AI Agents for self-service, capable of resolving more queries without agent intervention.
Advanced Conversational AI

GenAI-powered analytics, real-time sentiment analysis, and predictive insights to make smarter operational decisions.
Smarter Automation & Analytics

With native control over the entire interaction, we can now capture and share richer conversation context between bots and agents, ensuring smoother handoffs and faster resolutions.
Deeper Contextual Engagement
Enhanced Reliability
Advanced Conversational AI
Smarter Automation & Analytics
Deeper Contextual Engagement

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FAQs

Dive into our FAQ section for more information

You’ll continue using the same Ameyo contact center platform you trust, now enhanced with Exotel’s robust communication tools, AI capabilities, and improved infrastructure — all under one unified solution.

The core contact center features remain intact. You’ll gradually benefit from new AI-powered enhancements and deeper integrations, designed to improve performance, reliability, and automation.

Yes. The same teams you’ve worked with at Ameyo are still here to support you — now backed by Exotel’s broader resources and capabilities.

Ameyo is now part of the Exotel family, but from the product point of view, it remains same. You’ll see the platform evolve as a part of Exotel’s full-stack customer engagement suite.

You now get access to:
  • Exotel’s CPaaS platform for better reliability and control
  • Conversational AI and intelligent voice/chat bots
  • Real-time analytics and predictive insights
  • Richer context-sharing between bots and agents

The platform now runs on Exotel’s cloud-native communication infrastructure, reducing third-party dependencies and increasing uptime, performance, and control.

There are no immediate changes to pricing or billing. If any adjustments occur in the future, your account manager will communicate them well in advance.