CIO CHOICE Recognition 2025: A Milestone Celebrating Trust, Growth, and Innovation

We are thrilled to announce that Exotel has been recognized as a preferred CX solution provider by CIO Choice 2025 in the Large Enterprise category. This acknowledgment reaffirms our commitment to being the trusted partner enterprises need to navigate their customer communication journeys.

A Heartfelt Thank You to Our Customers: #Gratitude

This award is not just ours; it belongs to all of you—our customers and partners—who have trusted us. You’ve made Exotel what it is today, and we are deeply grateful for your belief in our vision. Your partnership motivates us to innovate and consistently deliver solutions that redefine customer engagement.

Recognition Across Critical Enterprise Communication Pillars

As a preferred CIO choice for CX solutions, Exotel has been awarded in two critical categories: Contact Center software vendor and cloud telephony solutions. These are foundational pillars for enterprises striving to deliver exceptional customer experiences.

CIO Choice 2025 evaluated multiple vendors on parameters such as execution capabilities, compliance, and customer trust. Exotel emerged as a preferred vendor for delivering seamless, reliable, and scalable solutions that empower enterprises to engage their customers more effectively.

Innovation That Drives the Future of Communication

Our recognition isn’t just about today—it’s about the forward-looking innovations that set us apart. AI-first capabilities and dependable scalability form the backbone of our future roadmap, enabling businesses to build personalized, contextual conversations across use cases. From omnichannel communication to secure infrastructure to AI Human collaboration, we’re creating solutions that let enterprises focus on what truly matters—customer satisfaction.

“At Exotel, we’re obsessed with making enterprise communication effortless. Being recognized by the country’s top CIOs as a go-to CX solution provider is a validation of our commitment to simplifying and elevating customer interactions. This is what drives us every day,” said Shivakumar Ganesan, Co-Founder and CEO of Exotel.

“Every customer is unique, and so are their experiences. At Exotel, we treat each customer #LikeAFriend and are committed to delivering personalized yet secure experiences. This award underscores our ability to offer solutions that not only meet but exceed customer expectations,” said Udit Agarwal – VP & Global Head of Marketing, Exotel

Anoop Mathur, Founder of CORE Media congratulated the company and said that “Exotel’s innovation and focus on transformative customer engagement and experience have triumphed in a fast-evolving environment. This honor affirms their role as trailblazers in shaping the future of enterprise communication and highlights them at a game-changing position.” 

Commitment to Customers 

Exotel views AI-integrated contact center and contextual conversations as crucial components for organizations to exceed evolving customer expectations. With our unified dashboard and scalable platform we are helping brands innovate in real-time and deliver exceptional customer experiences. 

Contextual Customer Conversations 

Exotel’s Gen-AI powered omnichannel contact center helps businesses of all sizes simplify customer interactions. With features like universal call routing, powerful dialers, advanced IVR systems, and real-time insights, businesses can ensure every customer interaction is smooth and efficient. 

AI-first Approach

 We integrate AI-human synergy to customer communication to help you offer personalized experiences at scale. From predictive analytics to intelligent call routing, we ensure your team focuses on what matters most – creating memorable customer experiences. 

Actionable Insights for Superior CX

With real-time analytics and advanced reporting, businesses can monitor customer sentiment, agent performance, and conversation quality to continuously improve operations and elevate customer experiences

Unified Communication Platform 

Exotel’s platform unifies customer interactions across voice, SMS, and messaging channels. With one platform for all conversations, businesses can break down communication silos and operate with better context and efficiency. 

By breaking down communication silos, businesses can operate with better context and efficiency, ensuring every customer conversation is smooth and consistent.

When You Grow, We Grow With You 

Whether you’re a startup or an enterprise, our solutions are designed to scale with your needs. From supporting high call volumes during festive peaks to ensuring global availability, we’re always ready to help you meet customer expectations. 

Reliability You Can Trust 

Our solutions are built on robust cloud infrastructure with 99.99% uptime, ensuring that your operations run smoothly, no matter the circumstances. 

Commitment to Excellence 

At Exotel, we are deeply committed to helping businesses elevate their customer engagement. This award is a reminder of the trust you’ve placed in us, and we promise to continue delivering: 

• Faster Response Times: Through AI-driven insights and real-time agent assist. 
• Enhanced Efficiency: By streamlining workflows and reducing operational bottlenecks. 
• Unmatched Scalability: So your customer service grows alongside your business. 
• Actionable Insights: With advanced analytics that provides a complete view of your customer interactions. 

What’s Next for Exotel and Our Customers 

While this award is a significant milestone, we see it as just the beginning. Here’s what’s next: 

Deepening AI Integration: 

We are committed to making our AI-enabled communication capabilities even smarter to empower your teams further. 

Continuation of Delivering Solutions Globally: 

We’ll continue building infrastructure to support businesses worldwide with seamless communication solutions. 

Driving Innovation in CX: 

From omnichannel integration to advanced analytics, we’ll keep reimagining how businesses engage with their customers. 

Customer-Centric Collaboration: 

Your feedback will remain our guiding light as we continue enhancing our solutions. 

This achievement wouldn’t have been possible without you – our customers and partners. Your trust fuels our passion, and your success is our greatest reward. This award is not just ours; it’s a shared celebration of everything we’ve built together. 

As we look ahead, we remain committed to our vision: empowering businesses to build meaningful customer relationships with technology that is simple, scalable, and reliable.

Thank you for believing in Exotel. Together, we’ll continue to redefine what’s possible in customer communication. 

The best is yet to come!