Call Centre Software helps businesses efficiently manage remote sales and support conversations. This helps agents stay productive and have better customer context with helpful automations & insightful call analytics. With this solution, you can reduce ticket resolution time, improve CX scores and grow revenue with key features including drag & drop call flow builders, auto-responders to repetitive queries, and Caller ID management for better sales call pick-up rates.
An anywhere, anytime deployable support solution to enable better case resolution with data insights into call performance.
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A revenue-supporting channel with rep-level call insights and all the capabilities to personalise call & SMS campaigns.
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We know how difficult it is for agents to switch platforms to access certain information. To remove the need for switching platforms, you easily integrate us with your business tools. We support native integrations with many popular CRMs and helpdesk tools like Zoho CRM, Freshdesk, Shopify, Zendesk, and more.
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
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Our auto dialer software helps streamline your calling process. It removes the need for manual dialling, allowing agents to get more done in less time.
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You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Our call center software allows you to record calls, monitor them, help train agents, resolve customer disputes and make better business decisions.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your entire customer-facing team.
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Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on each call and SMS.
With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
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Our automatic call distributor software routes call based on many conditions like the time of the day, the geography, or even the customer who is calling.
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Missed call to get a service is a very effective way of doing business. Ask your clients to give a missed call to a number and customise the response to suit your business.
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We don’t let customers miss a single call due to channel capacity. Have unlimited concurrent calls on the same number using our parallel ringing feature.
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ISO 27001:2013 certified information security management system
A competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Dive into our call center solutions FAQ section for more information
Cloud call center software is a web-based platform that enables businesses to manage customer calls over the internet instead of using traditional, on-premise phone systems. It allows agents to handle inbound and outbound calls from any location using a computer or mobile device.
Cloud call center solutions are hosted on secure servers and offer features like call routing, IVR, call recording, real-time analytics, and CRM integration. They are scalable, cost-effective, and ideal for remote or hybrid teams, as they require no physical infrastructure and can be deployed quickly.
Cloud-based call center software runs on the internet instead of traditional on-premise hardware. It allows agents to log in from anywhere, access customer information, and handle calls through a web interface or softphone. This setup offers scalability, flexibility, and easier maintenance.
Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and an internet connection. Contact our enterprise team
A call centre solution helps you manage inbound and outbound calls. It is exclusive to voice as a channel. On the other hand, a contact centre solution helps you offer an omnichannel experience while deriving customer context from a host of channel-based interactions.
Key benefits of a call center software include:
- Improved call routing and reduced wait times
- Centralized customer interaction history
- Real-time monitoring and analytics
- Scalability based on business needs
- Remote agent support
- Reduced infrastructure and maintenance costs
Important features to consider while choosing a call center solution include:
- Intelligent call routing (skill-based, time-based)
- IVR system
- Call recording and monitoring
- Real-time and historical reporting
- Agent performance dashboards
- Omnichannel capabilities (voice, SMS, chat, WhatsApp, social media)
- API and CRM integrations
Implementation time varies depending on the complexity and the number of agents. Simple setups can be completed within hours, while more advanced call center solutions with custom workflows and integrations may take a few days.
Contact center solutions come in several types, depending on deployment, functionality, and communication channels. Here are the most common types:
1. Inbound contact center solutions
These are designed to handle incoming customer queries, such as support calls, inquiries, or service requests. Key features often include IVR, call routing, queue management, and CRM integration to assist agents in resolving issues efficiently.
2. Outbound contact center solutions
These focus on making outbound calls for telemarketing, lead generation, collections, or customer follow-ups. Key capabilities include auto-dialers, predictive dialing, call scripting, and campaign tracking.
3. Blended contact center solutions
A blended contact center handles both inbound and outbound interactions. It offers real-time agent allocation based on call volume and demand, optimizing agent productivity and customer experience.
4. Omnichannel contact center solutions
These enable customer support across multiple channels—voice, email, SMS, chat, WhatsApp, and social media—within a unified interface. They ensure seamless customer journeys, consistent messaging, and better issue resolution across platforms.
5. Cloud-based contact center solutions
Hosted on the cloud, these solutions eliminate the need for on-premise infrastructure. They support remote teams, offer high scalability, faster deployment, and regular software updates with lower upfront costs.
6. On-Premise contact center solutions
Installed and managed within a company’s own data center, on-premise solutions offer more control and customization but require significant investment in hardware, maintenance, and IT personnel.
7. AI-Powered contact center solutions
These use artificial intelligence for automation, predictive analytics, speech recognition, sentiment analysis, and chatbots. AI-powered solutions enhance agent productivity and provide faster, more personalized customer support.
Exotel provides uptimes of 99.95+%, including operator uptimes, coupled with 24×7 customer support via phone, email and live chat. Get a 15-day trial here
+91-808 8919 888
+91-808 8919 888
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