reduction in customer complaints about delivery failure and rescheduling.
reduction in manual efforts using pre-delivery and rescheduling solutions.
lesser failed Cash on Delivery orders.
Using technology to confirm a customer’s availability leads to a greater accuracy and efficiency within your company
Checking the availability of the customer prior to delivery ensures no money is wasted due to customer unavailability
Ensuring your customer gets their product at the time that works best for them leads to a better customer experience
All the calls routed via Exotel are tracked and recorded. So, in case there is a dispute, it can be resolved easily
No need to update the data received from customers on rescheduling manually. Exotel’s system automatically takes inputs entered
The executive checks-out the packages to be delivered on the same day from the hub. Check-out information is captured in system
Customer information connected to a delivery is used by Exotel to trigger an automated call
Exotel dials out the customer’s number and connects the customer to the delivery executive
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
One of the biggest problems faced by the logistics industry is the cost incurred due to customer unavailability during the delivery. Automated delivery rescheduling is using a phone system to reschedule orders. Using Exotel, you can ensure your customer is available for delivery before the delivery agent reaches the address. You can also reschedule the delivery automatically to find the next best time your customer is available