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Set up a virtual contact centre within a day to enable all your business communication needs. Trusted by Asia’s leading businesses for its reliability and rapid scalability, Exotel helped transition 20,000+ agents to a remote working model.

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Find out how Exotel’s Remote Work Solution is easy to set-up, reliable and cost-effective

Advantages of a remote work solution over an on-premise telephony system

Cost-effective

Zero setup cost. Use existing hardware like mobile phones to set up your home work solution for support or sales.

Latest remote working capabilities

The work from home solution offers a full-fledged, customisable call centre. Get on-the-fly product updates as remote working evolves.

Track calls despite a spike in volume

Get the most out of your business season by managing inbound calls and tracking missed calls. Offer the best experience.

Easy & rapid setup process

With user-friendly drag-and-drop interfaces and REST APIs to work with your software, get started in minutes, not hours.

Boost team performance remotely

Track call handling by customer-facing teams to find areas of improvement, spread best practices, or set up training sessions.

Avoid unnecessary tech reconfiguration

Easily accommodate the remote work solution into your existing systems to offer an integrated solution to your workforce.

Customers won’t notice the shift to remote

Automate workflows and mundane queries with a few clicks. Listen & intervene to troubling customer calls and intervene when necessary.

Share engagement metrics instantly

Keep management informed of team service levels or CSAT scores with your home work solution to identify ways to improve.

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Here’s What Exotel’s Remote Work Solution Looks Like

Multi-level IVR

Personalise call flows to promptly connect customers to subject experts, automate routine queries and set up callbacks after office hours.

Unlimited Channels

Scale your capacity based on business requirements and never end up with unresponded calls (& missed business).

Use Available Hardware

Agents can use their mobile devices to connect using the dialer or your enterprise app.

Missed call services

Set up missed call campaigns to gather interest & set up follow-ups for calls missed by agents

Visual Drag-Drop Builder

Create simple IVR or complicated call functions using our visual App Builder.

Dynamic Caller ID

Localise phone numbers & increase call pickup rates. Avoid customers blacklisting your business.

Automated calls & SMS

Set up trigger-based automations for bulk calls to collect customer feedback, confirm COD orders, and more.

Listen-Whisper-Barge API

Supervisors can tune in and listen to, assist and train agents on live customer calls.

The Exotel Advantage

Security

ISO 27001:2013 certified information security management system

Quality

Best success rates, voice quality and reduced latency

Reliability

Best in class uptimes of 99.94% including operator uptimes

Innovation

Gain competitive advantage with our patented solutions

Scale

Grow at will, expand without worrying about infrastructure

Support

24×7 customer support via phone, email and Twitter

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