Make it easy for marketing, sales, and support teams to engage with customers throughout their journey. Exotel helps you design a fast, engaging, and human-like conversation for your WhatsApp chatbot that reduces your workload.

99.95% Uptime | 24*7 Customer Support | 40% Increase in CSAT

What is a WhatsApp Chatbot?

A WhatsApp chatbot is an AI-powered virtual assistant designed to stimulate human-like communication between brands and customers via the WhatsApp messaging platform. It can engage in text-based conversations, answer queries, provide information, and perform various tasks, such as sending notifications, processing orders, and offering customer support.

WhatsApp chatbots are valuable tools for businesses and organizations, enabling them to automate communication, enhance customer service, and streamline processes by delivering quick and personalized responses to users' inquiries and requests without waiting in line. A WhatsApp Chatbot can improve your customer service game with automation and artificial intelligence. It's all about making your interactions with a brand more valuable and convenient.

Built for Enterprises to Win Customers for Life and Scale Business Growth


Lower acquisition cost


Customers self-serve with Chatbot


 Faster resolution of customer queries


 Reduction in agent handling time

How can WhatsApp Chatbot
Benefit Various Industries?

Enhance customer support with real-time assistance, order tracking, and personalized product recommendations.

Facilitate appointment bookings, medication reminders, and telemedicine consultations for patient convenience.

Securely share financial updates, transaction alerts, and offer secure two-factor authentication.

Improve sales with quick order confirmations, shipping updates, and easy customer inquiries.

Streamline reservations, check-ins, and guest requests for a seamless experience.

Provide educational content, assignment updates, and student support.

Schedule service appointments, offer test drive bookings, and provide vehicle maintenance tips.

Enhance citizen services, disseminate critical information, and streamline administrative processes.

Empower your business at every stage

WhatsApp Chatbot for Marketing - Cast a wider net

- Send personalised promotions, re-engagement messages at scale.

- Nurture upsell opportunities with post-purchase messages, prompts, and loyalty offers

- Engage with warm leads directly as soon as they respond to the promotional messages

WhatsApp Chatbot for Sales - Make the right pitch at the right time

- Reduce lead leakage with immediate responses and automatic ticket creation.

 - Trigger abandoned cart alerts automatically to push the purchase

 - Add a WhatsApp button on the website and PPC ads to convert HQLs faster

WhatsApp Chatbot for Support - Assist with speed, satisfaction, and personalization

- Decrease your TAT with smart, automated & personalized responses.

- Send confirmation, reminders, and post-purchase actions.

- Improve CSAT score with swift agent handover for complex queries.

What makes WhatsApp Chatbot the ultimate choice?

Product Cataloguing

Showcase Your Products on WhatsApp and make it easier for customers to place orders right there.

IVR Call Deflection

Reduce long wait times  and agent pressure by deflecting your incoming calls to WhatsApp and assisting them through chatbot.

Hybrid Chat Support

Seamlessly transfer complexs chats to human agents with Hybrid Chatbot Solution. Use Sentiment Analysis to gauge users’ moods and directly connect them with a live agent.

Verified Business Account

Add legitimacy to your business communication by interacting with customers via a verified business profile.

Rich Media Messaging

Send and receive documents, images, videos, or other files from WhatsApp. Quickly and easily.

Multi-channel integration

Redirect customers to WhatsApp through multiple channels like ads, website, app, links, and more.

Proud to be leader on G2

Exotel is a leading Connected Customer
Conversation Platform

Built for Enterprises to Win Customers for Life and Scale Business Growth

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