A WhatsApp chatbot is an AI-powered virtual assistant designed to stimulate human-like communication between brands and customers via the WhatsApp messaging platform. It can engage in text-based conversations, answer queries, provide information, and perform various tasks, such as sending notifications, processing orders, and offering customer support.
WhatsApp chatbots are valuable tools for businesses and organizations, enabling them to automate communication, enhance customer service, and streamline processes by delivering quick and personalized responses to users' inquiries and requests without waiting in line. A WhatsApp Chatbot can improve your customer service game with automation and artificial intelligence. It's all about making your interactions with a brand more valuable and convenient.
Lower acquisition cost
Customers self-serve with Chatbot
Faster resolution of customer queries
Reduction in agent handling time
Enhance customer support with real-time assistance, order tracking, and personalized product recommendations.
Facilitate appointment bookings, medication reminders, and telemedicine consultations for patient convenience.
Securely share financial updates, transaction alerts, and offer secure two-factor authentication.
Improve sales with quick order confirmations, shipping updates, and easy customer inquiries.
Streamline reservations, check-ins, and guest requests for a seamless experience.
Provide educational content, assignment updates, and student support.
Schedule service appointments, offer test drive bookings, and provide vehicle maintenance tips.
Enhance citizen services, disseminate critical information, and streamline administrative processes.
Showcase Your Products on WhatsApp and make it easier for customers to place orders right there.
Reduce long wait times and agent pressure by deflecting your incoming calls to WhatsApp and assisting them through chatbot.
Seamlessly transfer complexs chats to human agents with Hybrid Chatbot Solution. Use Sentiment Analysis to gauge users’ moods and directly connect them with a live agent.
Add legitimacy to your business communication by interacting with customers via a verified business profile.
Send and receive documents, images, videos, or other files from WhatsApp. Quickly and easily.
Redirect customers to WhatsApp through multiple channels like ads, website, app, wa.me links, and more.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.