An inbound call center software helps you in easily managing high volumes of incoming calls. These can be customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc.. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically.
Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
Listen to customer feedback and improve your product/service using call recordings, available in your inbox
Track and record all customer conversations. Use it later for dispute resolutions, quality and agent training purposes.
Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.
Respond to customer concerns quickly and efficiently using Exotel’s cloud center software. Use smart call routing, IVR, call tracking to provide personalized customer experience while also monitoring the quality of service.
As per data, inbound calls convert 10-20 times more than clicks. Engage with potential customers directly on-call using our software. Call tracking ensures no prospects are missed out.
Booking and cancellation
Booking and cancellation through calls can be a tough task to handle manually. Manage bookings and cancellation calls effeciently through call center software.
ISO 27001:2013 certified information security management system
Gain a competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Software that supports the requirements of running a full-fledged contact center or support centre of a business with efficient call routing, mapping right agents to call queries and key automated responses to L1 queries is inbound call center software.
Contact our enterprise team to also find how you can generate call insights to improve customer engagement scores.
Hosted on the public cloud, vendors offer full-fledged solutions that are ready-to-deploy across your distributed teams, offering them easy UI dashboards to place calls, work with Helpdesks for effective case resolution, and improve CX scores through actionable call analytics.
Inbound call center solutions on the cloud are easy-to-maintain, can scale based on call surges, and connect calls with near 100% reliability. Besides, businesses can improve agent productivity with the call centre working with popular helpdesk tools, generate rich call insights to boost customer engagement levels and use auto-dialers for ticket resolution calls.
All you need is access to an inbound call center software dashboard from a vendor offering one. Set up your team within minutes with administrators to create team performance dashboards, and configure your IVR structure to route calls easily to the relevant department that can handle such requests.
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