Turn conversations into meaningful dialogues with an AI-Driven contextual customer engagement platform for hyper-personalized experiences.

 

Making a Difference With the Context-Aware Customer Engagement Platform

20 Bn+

Annual engagements over voice, messaging & video

1,15,000+

Agents on cloud

4 Billion+

Queries resolved by AI bots

125 Million+

Hours of call duration

700 Million+

People connected

Breaking Silos, Building Conversations Across Customer Journeys

Solving diverse use cases for complex business needs

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Marketing Campaigns

Power your campaign with right channels, audience segmentation, deep analytics with GenAI powered marketing platforms reducing CAC by 5-8%.

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The Sales Conversation Platform

Leverage advanced AI, multi and omnichannel communication for data-driven Sales and improve conversions by 10-30%.

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Last Mile Delivery

Enhance last-mile delivery with privacy-focused communication and scam-prevention features, boosting trust and efficiency.

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Collections

Streamline your collections process with clear communication and timely reminders improving conversations by 22%.

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Customer Service

Drive-context aware conversations across multiple channels at ease boosting CSAT by 60% with context-aware customer engagement platform.

The Exotel Conversation Context

The conversation context delivers state, intent and sentiment across all platforms enabling agents and bots to function more effectively.

AI-Powered Omnichannel Contact Centre

From telco lines to scalable, compliant, AI-powered contact center setups, with Exotel, you get everything in one place.

Communication API Suite

Build personalized customer conversations  at every touchpoint using multi-channel clean APIs and no code apps.

AI-powered conversation platform

Enable fast, engaging, and AI-powered conversation on WhatsApp and
other platforms.

Integration

Integrate with the Conversational Context CDP and CRM of your choice making it a most versatile customer engagement platform.

Omnichannel Solution that your team needs to offer exceptional support

Advanced Dialer


Dial strategically as per the contact’s past behavior, the time when they are most likely to pick up and equip agents with all the right details before they start the conversation.

Smart IVR


Pick from single and multi-level IVR to suit different use cases and create customized IVR flows with personalized messages.

Auto Call Distributor


Increase customer loyalty, retention, and recurring revenue by prioritizing high-value customers.

Business Phone System


Reduce hardware and maintenance costs and gain more agility. Use the phone system hosted on the cloud.

Reports and Dashboards


Stay up-to-date on your contact center performance with access to agent reports, call analytics, and customer conversations in one place.

Integrations


Access and use relevant information from various data sources on a unified platform to improve business productivity and agility.

AI Voice Assistant


Always available, it handles tasks with ease and learns continuously to make every customer conversations more meaningful and personal.

Virtual Chat Agent


Harnessing the power of Gen AI technology, the bot excels in intent recognition and executing intended actions through API integration, ensuring clear and effective dialogues.

Trusted by 7,100+ Enterprises Across Diverse Industries

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