Established in December 2011, Startrek Logistics, operating under the brand SPOTON, acquired TNT's extensive road business in India.
Headquartered in Bangalore, the company prioritizes accurate delivery, embodying the idea "The system is the service." SPOTON, a leader in Express Logistics, maintains a network of people, processes, infrastructure, and technology, ensuring consistent service quality. They aim to fulfill commitments with great teamwork, precise networks, top-notch quality, and profitability. Their vision is to become India's preferred Express Logistics company.
SPOTON faced the challenge of managing a large customer base and onboarding new customers efficiently. They sought a user-friendly solution to enhance system efficiency, reduce agent fatigue, and overall improve operations and customer satisfaction.
AMEYO effectively met SPOTON's quality and efficiency needs with features like an IVR Module for handling large call volumes and complex flows, CTI integration offering customer information pre-call, and Voice Logger ensuring comprehensive call management.
The solution addressed skill-based call handling, wait time notifications, and intelligent routing, enhancing overall operational efficiency. Additionally, it provided Supervision and Quality Management for easy agent assessment, along with customized reports for analysis.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
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