Reliance Nippon Life is one of India’s leading life insurance companies in India, primarily offering products for individuals and groups across four main segments: protection, children, retirement and investment plans. As part of the Reliance Capital holding company, it took its current name after Japanese-based Nippon Life acquired a 49% stake in the company. Reliance Nippon Life has a strong track record with its sales growth, repeat business, and the way claims are handled.
Prior to the pandemic, Reliance Nippon Life's renewals department operated with a conventional phone-line system, linking over 1,250 agents in 713 branches (as of March 31st, 2021) and several dedicated call centers nationwide. However, with the onset of the pandemic enforcing remote work mandates in sectors like insurance, the organization faced the pressing need for a digital telephony solution that could facilitate work-from-home flexibility.
Exotel provided Reliance Nippon Life with a highly reliable and efficient cloud telephony solution, enhancing their support team's productivity. The solution featured exceptional call quality and uptime, capable of handling call volume surges, essential for Reliance Nippon's business continuity. Additionally, Exotel's rapid implementation enabled a seamless transition to remote working, crucial for managing renewal premiums without service disruption or revenue loss. This user-friendly solution was integrated quickly, meeting the urgent needs of Reliance Nippon's remote work setup.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
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