Mahanagar Telephone Mauritius Limited (MTML) is one of Mauritius's leading telecom service providers. MTML was founded in 2003 by MTNL, an Indian Government-owned telephone service provider, and since 2004, it has grown in leaps and bounds. MTML provides a wide range of services like international calling cards, prepaid and postpaid mobile services, and internet and mobile broadband. With MTML's most affordable tariffs, the rates for telecom services in Mauritius have come down drastically.
MTML, a telecom operator in Mauritius, introduced "Chili" GSM services to provide affordable choices using advanced technology. With contact centers across the island, they faced challenges in billing, collections, and customer service.
The launch of "Chili" required a robust solution for efficient operations and high uptime. MTML needed a multilingual system to handle diverse queries, ensure successful interactions for their extensive customer base, and maintain satisfaction rates.
MTML, a leading telecom provider in Mauritius, tackled customer service and billing challenges with AMEYO's IP-based solution. AMEYO, seamlessly integrated with existing equipment, addressed multilingual needs, offering flexibility for English and French interactions.
The customized solution reduced call handling time, distributed calls efficiently with ACD and provided features like CTI and Voice Logging. Results included improved customer service, reduced waiting times, and enhanced agent efficiency. The AMEYO solution ensured a smooth transition for MTML's "Chili" network, contributing to increased customer satisfaction.
MTML is a leading telecom service provider in Mauritius with its affordable tariffs and emphasis on quality services. We have more than 140,000 active connections, and it is continuously increasing, especially after the launch of our new and affordable GSM service. This required a highly efficient system to handle the influx of queries to consistently deliver satisfactory services. Our Call Centre solution powered by AMEYO ensured the proper monitoring of issues is done because of which 'Chili' has increased customer satisfaction greatly.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
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