Dalex Finance and Leasing Company Limited is a non-bank financial institution, licensed and regulated by the Bank of Ghana, and is working on enabling its clients to manage their businesses and personal finances with fast, efficient, and effective investment products.
Founded in 2006, Dalex Finance has currently developed its sales points and offices at 20 locations in Accra, Takoradi, Kumasi, Tamale, Ho, Sunyani, Koforidua, Akatsi, Wa, and Bolgatanga. With an uncompromising customer-focused work approach, Dalex Finance is committed to delivering relevant and efficient services to solve their short and long-term financial needs.
• Lack of consolidated reporting
• Poor responsiveness to required customizations
• Fetching customer information
• Low conversion rate
• Poor customer support
Managing its call center operations was a huge challenge for Dalex Finance as it received a high volume of interactions every day. This resulted in a high call abandonment rate, long hold time, and high average wait time, all resulting in a low CSAT rate. Moreover, their existing system lacked consolidated reporting, adequate support, and customization flexibility, which impacted their telesales process leading to a low closure rate of 25%.
With Contextual Customer-Agent Interactions, we are now able to get pre-informed about who is calling us and what they are calling about. This helps us serve our customers better.
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur, Bengaluru, Karnataka 560071
Tower B, Spaze iTech Park B2/450, Sohna - Gurgaon Rd near Haldirams, Sector 49 Gurugram
Block C, Hamdan Award Complex Plot no. 388, P.O.Box - 79998
Dubai
© 2023, Exotel Techcom Pvt. Ltd. All Rights Reserved
+91-808 8919 888
+91-808 8919 888
+971-454 05 252
+1-(718) 354 88 66
+62-215 098 4960
+65-69 515 460
+61-280 730 559
+60-327 712 799
.svg){kind=small}
Back