BIBD, Brunei’s largest bank and flagship Islamic financial institution, was formed in 2005 by merging the Islamic Bank of Brunei and the Islamic Development Bank of Brunei. It is an internationally recognized financial institution governed by global best practices under the guidance of an experienced management team. BIBD is committed to meeting the needs of our customers from all walks of life through continuous service, product, and technology innovations.
BIBD aimed to provide financial assistance but faced challenges in effective service delivery due to outdated technology. The lack of agility hindered caller tracking and proper reporting, with frequent ACD crashes preventing automatic call routing.
BIBD sought a robust solution to streamline processes and efficiently manage service operations.
To enhance customer care, BIBD chose AMEYO, an IP-based solution offering features like IVR, Logger, and ACD. The IVR addressed longer wait times by providing basic information through voice responses, while the ACD routed customers to suitable agents for prompt assistance.
AMEYO's customizable reports improved efficiency. Integrated with their systems, AMEYO CRM enabled customer information pop-ups and SMS functionalities, transforming BIBD's business operations and elevating customer satisfaction.
Automated responses through voice responses and also offered multi-lingual support
Ensured prompt and satisfying responses to queries
Streamlined customer interactions by displaying customer information popups on calls
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
Back