► Cost Reduction: Slash operational costs by more than 60%, reallocating resources from manual monitoring to strategic initiatives.
► Agile Adaptability: Seamlessly adjust to new KPIs and SOPs, ensuring your customer service evolves with your business needs.
► Operational Efficiency: Examine 100% of daily conversations, far surpassing the 10% coverage of manual tools, for deep insights and continuous improvement.
Analyze conversations against detailed runbooks, eliminating separate KPI definitions just for the agent quality monitoring tool. It adapts to SOP changes directly, ensuring constant alignment without manual effort.
Increase productivity by analyzing a vast number of conversations in a fraction of the time it takes for manual analysis.
Minimize bias and errors with objective evaluations across channels with over 90% accuracy.
Detect and flag compliance breaches, reducing the risk of regulatory fines and reputational damage.
Integrate with knowledge bases, contact centers, and other conversation platforms facilitating real-time data access and analysis. Leverage this to optimize the overall process as against siloed pieces of conversations.
Multilingual call analysis that enables businesses to tap into diverse markets, ensuring effective communication and understanding across language barriers.
Monitor the system health in real-time with our transparent reports. And download data easily from the console to make targeted improvements.
Advanced algorithms to identify patterns, trends, and anomalies within conversations providing deeper insights into customer behavior, agent performance, and emerging issues.
Best practices shared by an experienced delivery team, hassle-free integration and Exotel’s bundled offerings backed by comprehensive support every step of the way.
Analyze conversations without language barriers for better insights
Adherence to compliance and data privacy with a robust and secure infrastructure and ISO, PCI-DSS, SOC2 certifications.
+91-808 8919 888
+91-808 8919 888
+966 135 181 912
