All the features you require in a call center software to efficiently manage your customer call center on the cloud – IVR, call recording, routing & more. No more hassles with EPABX systems.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
Add/remove agents, virtual numbers and increase or decrease the number of calls without worrying about the infrastructure.
You can make changes to your call flows and set up without a dedicated team or person to monitor it
No spending on infrastructure, set up or maintenance.
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
Listen to customer feedback and improve your product/service using call recordings, available in your inbox
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number.
Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
You can route calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Cloud call center software is readily accessible from wherever you are and on any device you use, with far more capabilities than an EPABX/PBX telephony system offers. This includes intelligent call routing, conversation analytics, unlimited channels to manage a sudden call surge, and more. Existing telephony hardware such as cables, switchboards, desk phones is replaced by software that is virtually maintained and operated by a third party. Choose a vendor that offers service uptime that is around 99.2% or more. This is to ensure you never get caught in downtime and miss crucial business calls.
A third-party vendor usually hosts a purpose-built call or customer support solution that you can set up within a short time to help you interact with customers, gather call insights and resolve customer concerns better. With an account that allows you to access the software on any device (handheld or PC-based), configure teams or set up call routing to specific sets of teams. The solution can even track call performance in real-time from the account-linked dashboard
Exotel provides uptimes of 99.95+% including operator uptimes, coupled with 24×7 customer support via phone, email and Twitter.
Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and internet connection.
A call centre solution helps you manage inbound and outbound calls. It is exclusive to voice as a channel. On the other hand, a contact centre solution helps you offer an omnichannel experience while deriving customer context from the host of channel-based interactions. Read more here.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day