Exotel helps users overcome the limitations of Genesys by offering an easy setup and a user-friendly interface that makes onboarding quick and simple. With seamless integrations, real-time analytics, and customizable reports, Exotel enables businesses to make the most of their resources without added complexity.
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Direct OEM 24*7 support
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Customizable reports
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Centralized monitoring and reporting
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PSTN capability for MS Team users
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Native conversational bots
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Flexible deployment
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Native CPaaS
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Gen-AI powered contact centre
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Dedicated mobile app
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Truly omnichannel communication solution
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Call Survivability
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Quick upgrades and training
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Single vendor cloud architecture
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Direct delivery, no SI involvement
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Easy-to-use interface
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Flexible Pricing
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UL-VNO Licensed
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Exotel stands out for its well-documented APIs and diverse integrations across complex enterprise ecosystems (CRMs and industry-specific softwares), offering flexibility and ease without the technical headaches. With dedicated support, including a Customer Success Manager, and a knowledgeable support team on standby, Exotel ensures your deployment stays on track. While Genesys often requires extensive IT involvement and lengthy deployment, Exotel provides the right balance of ease and expert guidance, so you can start communicating efficiently without the usual delays.
Absolutely. Exotel’s 24/7 customer support is always just a call or email away, with response times as fast as 30 minutes. No waiting around while things fall apart. Unlike Genesys, where navigating complex issues can sometimes mean extended delays, Exotel is known for its proactive support, ensuring your team stays operational and stress-free.
Exotel not only keeps pace—it might just lap Genesys. Its real-time reporting, call analytics, and performance tracking tools are highly intuitive, offering actionable insights with ease. Plus, with conversation quality analysis covering 100% of your calls, Exotel helps reduce costs by nearly 60%, giving you comprehensive insights to boost customer experience.
You won’t outgrow Exotel anytime soon. Built to scale alongside your business, Exotel handles high call volumes and complex workflows without missing a beat. While Genesys is robust, its scalability often requires significant investments in additional resources. With Exotel, scaling is seamless and budget-friendly.
99.9% uptime with our patented monitoring, backup routes, and scalable infrastructure, powering 40 million+ calls daily.
Enterprise-grade security with adherence to ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR.
Round-the-clock infra-monitoring team to ensure your business continuity never takes a hit.
Explore how Exotel can simplify your communications - reach out to discuss how it fits your business needs.
Let’s Connect
+91-808 8919 888
+91-808 8919 888
+966 135 181 912