4 Trending Voicebot Use Cases Built Over India’s Only Cloud Voice Streaming
Speech technology has become one of the fastest growing spaces in the communications market in recent years. The need for and adoption of smart voice technology has increased as more and more companies recognize their widespread use cases and value. To enable enterprises to take...
Call Center Software: Ten Features That Give You Edge Over Competitors
As per Hubspot, 69% of customers prefer telephone support over any other channel. Despite the rise of live chat, chatbots, self-service etc., customers prefer calling on phone support to get their questions answered or problems solved. On the other hand, a good phone support is...
Improving your omnichannel customer experience – personalised problem solving
Brands are now concentrating on creating an omnichannel customer experience. Simply put, a customer should be able to get in touch with a brand across multiple touch points like email, calls, social media, chat, etc. and still have a consistent brand experience. At times, brands...
How one company made a difference by talking to their customers
“Neat Meats” is an e-commerce startup that promises to deliver fresh meat at the customer’s doorstep. No doubt it is a challenging space. For one, customers are hugely sensitive to the hygiene factor. Next, it is a time-sensitive purchase. As one of their curious customers,...
{Updated} 5 cool usecases you can implement using Exotel & Google Sheets (with steps)
Updated: April 2018 In February 2016, we partnered with Pratham Books to bring the pure joy of a bedtime story to kids in some of the unprivileged parts of Delhi. What if we could just get these kids to give a missed call and get...
SMS Verification Number: What it is, How it Works and How You Can Use it for Your Business
In 2021, Indian customers made over 44 billion digital payments, a 3x growth in just three years. (Source: Statistica) Across e-commerce, digital products, vaccination, online delivery, ticket booking, OTT usage, etc., customers have millions of digital interactions every single day. Parallel to this growth is...
13 SMS Message Reminder Templates & Examples for 2022 (appointments, payment & more)
(This post was last updated on January 2022.)   It’s easy to forget the little things you scheduled through the week in your planner, unless you set reminders for them. From healthcare to banking to recruitment -- message reminders can be easily leveraged as a...
Hiring Hacks to take your Startup to the next level
As part of a startup, one of the first things you will look out for is hiring the right kind of people for your organization. The first few sets of people you hire often end up filling a much larger role in your organization in...
27 FREE SMS Templates for Businesses
As an enterprise sending hundreds of SMSes each month, writing them can be both time consuming and overwhelming. In this blog post, we bring help. Based on our experience working with some of the largest enterprises across industries, we’ve curated free SMS templates that work....
Bulk SMS API: How It Works & How to Get Started
SMS remains the most commonly used communication tool for businesses — be it for marketing, sending instant OTPs, automating regular reminders etc. — because they are reliable, easy-to-use and cost-effective. Gartner finds that SMS open rates and response rates are as high as 98% and...
Next

Try Exotel free for 15 days

Get Rs 1000 worth free call & SMS credits