Experience the next generation
of advanced AI chatbot
Fluent in multiple languages, it offers natural, efficient, empathetic and goal driven conversations around the clock. Harnessing the power of Gen AI technology, the bot excels in intent recognition and executing intended actions through API integration, ensuring clear and effective dialogues.
The Capabilities That Makes It a Strong Choice for Your Business
Accurate and Human-Like Conversations
Human like comprehension (understanding of the intent and emotion of the query).
Semantic search: capability to synthesize the response using Semantic search based on the user query intent.
GenAI response to respond to the user to match his vibe and emotion.
Versatile and Adaptable
Users can provide documents or any other knowledge source as input to the bot and bot can answer queries based on the documents.
Bot supports both prescribed (rule-based) conversations or goal-driven conversations. Choose what best is suited and configure based on the business needs.
Adaptable tone, glossary to match company policies and branding.
Multiple and Easy Deployments
API integration: Integration with external API for actions and information.
Multi-platform: available across channels, web, SDKs etc.
Fallback options.
Dependable and Reliable
Continuous improvement: Conversation rating based on user rating and based on goal tracking.
Guard rails to minimize miscommunication.
Resilient: Horizontally scalable, 24x7 availability etc.
Efficient Data Collection: Our ChatBot simplifies gathering customer insights, automating the process to ensure accuracy and efficiency. Transform every chat into a valuable data point driven by context.
Scalable Support: Ready to handle any volume of conversations, our ChatBot ensures consistent, high-quality responses with context, no matter how busy things get.
Benefits of cloud contact center
Sales
Virtual loan agent to engage with customers and sell different types of loans.
Suggests alternative products and discounts when initial proposals fail to capture interest.
Customer Support
Effectively resolves customer issues and addresses inquiries promptly.
Escalates complex problems to the appropriate ticketing system for swift resolution.
Recruitment Assistance
Conducts initial screening interviews and gathers candidate information efficiently.
Filters candidates early, saving HR time and effort.
Appointment Coordination in Healthcare
Manages appointment scheduling by checking calendar availability through API integration.
Offers seamless booking experiences, automatically syncing with open time slots
Service Scheduling
Facilitates service bookings for various products and coordinates maintenance or service timing according to customer schedules.
EMI Collections
Proactively reminds customers of upcoming EMI dues and provides a payment link upon agreement.
Informs customers of possible repercussions in case of payment delinquency, ensuring transparency and timely payments.
Powering 7000+ Businesses in 60+ Countries
Customer Experiences That Speak Volumes
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Using Exotel’s contact center solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Transform Your Customer Engagement with our next gen AI ChatBot.