Top 10 Healthcare Chatbots You Should Know in 2025

Patients need answers — and they need them now.

Healthcare is under pressure to deliver instant access, 24/7 availability, and flawless service. People expect support at their fingertips, whether it’s a symptom check at midnight or a follow-up query after a consultation. But human teams can’t always keep up.

That’s where AI healthcare chatbots step in.

These intelligent digital assistants are changing how care is delivered. These tools handle symptom checks, appointment bookings, and insurance questions without needing a human agent. In fact, experts predict the healthcare chatbot market will grow to over  $1.7 billion by 2032, growing at a CAGR of 20.5%. 

That clearly indicates that more patients and providers are relying on them.

In this blog, you’ll find 10 healthcare chatbots that actually deliver, along with their benefits and use cases.

What is an AI Healthcare Chatbot?

An AI healthcare chatbot is a virtual assistant that uses AI to provide telehealth services through text-based interactions on your devices. It understands natural language, responds instantly, and helps users complete tasks like symptom checks, appointment scheduling, and prescription queries.

Unlike general-purpose chatbots, these are built specifically for healthcare. They combine medical data with conversational intelligence to deliver timely, relevant, and secure support to both patients and providers.

Benefits of AI Healthcare Chatbots

If you’re wondering why so many providers are turning to chatbots, the answer is simple: they deliver tangible results. The top benefits of AI healthcare chatbots include:

1. 24/7 Availability

Healthcare concerns can pop up anytime. With AI chatbots, you can get answers and advice whenever you need them, even outside the clinic hours. Quick support can make a big difference when timing matters.

2. Personalized Responses

AI chatbots learn about users’ medical history, habits, and health needs. They use this information to offer care plans, reminders, and advice that actually fit your condition.

3. Faster, Smarter Data Collection

When users share symptoms or past conditions, chatbots store and organize this information for future use, i.e., each interaction becomes a data point. You get fast, accurate guidance without spending time searching for answers yourself.

4. Better Patient Engagement

First impressions matter. Chatbots respond instantly, are easy to interact with, and offer clear, personalized help. Patients get quick answers without confusion or delays, building better trust from the start.

5. Reduced Workloads and Costs

Chatbots handle appointment bookings, basic care advice, and routine questions without needing extra staff. This saves your healthcare team time and cuts operational costs while keeping care affordable.

6. Scalability in Busy Times

During the pandemic, healthcare chatbots helped manage massive surges in patient queries. Even today, they answer multiple questions at once, reduce wait times, and give you quicker access to the support you need.

Use-cases of AI Healthcare Chatbot

AI healthcare chatbots answer basic questions and support real clinical and administrative tasks.

Here are some practical ways you can use them to improve both patient experience and operational performance.

1. Scheduling Appointments

If your phone lines are ringing constantly for booking appointments, it’s time to use an AI healthcare chatbot. It allows patients to book, reschedule or cancel appointments as per their schedule without having to wait. Chatbots can also make the experience more personal by conversing in a human-like manner.

2. Checking for Symptoms

AI chatbots can help patients check their symptoms at ease. Once all the data is gathered, the chatbots can recommend therapy or medication or refer to an appropriate doctor. Patients can also get personalized advice to improve their health.

3. Coverage and Claims

Insurance claims can be stressful and complicated, and not something the patient enjoys dealing with, especially during a health crisis. AI chatbots can help patients with insurance claims by providing relevant information on coverage, billing, and other patient queries. It also helps patients determine the details of the medical services available.

4. Medication Management

With access to large databases, AI healthcare chatbots pull information to provide patients with accurate information. This saves time and reduces the need for doctor visits, especially for minor ailments. Chatbots can also be trained to offer therapy to patients with depression, PTSD, and anxiety.

5. Automated Prescription Refills

You can use chatbots to manage prescription refills. They check with pharmacies for pickup or delivery updates. The chatbots can also notify you when your prescription is ready, allowing hospital staff to focus more on patient care than paperwork.

6. Wellness Programs Recommendations

Chatbots can use sentiment analysis and NLP to recommend healthcare plans and wellness programs that fit your needs. This helps more patients enroll in the right programs and more actively manage their health.

Top AI Healthcare Chatbots

1. Exotel

Exotel’s AI healthcare chatbot helps you deliver faster, more personalized patient support. It automates routine tasks, protects patient privacy, and improves how you manage care. You can handle appointment booking, prescription management, and patient communication without adding pressure on your staff.

Top Features:

• Appointment Scheduling and Reminders
  Patients can book, reschedule, or cancel appointments through the chatbot. It syncs with your calendar and sends reminders automatically. You reduce no-shows and manage your time better.
• Private and Secure Patient Communication
  Exotel uses number masking to protect patient identities. You keep every conversation private and build more trust with your patients.

• Prescription Refill Management
  Patients easily request prescription refills. The chatbot checks with pharmacies and updates when medications are ready, saving you and your patients time.

• Insurance and Billing Support
  The chatbot answers insurance coverage, pre-authorization, and billing questions. This simplifies complex processes and reduces your team’s workload.
• Handling High Query Volumes
  During busy periods like flu season, the chatbot manages large volumes of patient questions. You make sure every patient gets timely information without delays.
  

2. Youper

Youper is an AI-powered mental health chatbot that helps users manage anxiety, depression, and emotional well-being. It offers immediate, private support and is especially useful if you’re looking for accessible mental health tools.

Top Features:

• Assesses users’ emotional state and tailors support

• Uses proven CBT methods to help users manage anxiety, depression, and stress

• Tracks mood daily and provides insights

• Accessible anytime for instant mental health support
  

3. Florence

Florence is like a personal nurse who supports patients through automated and personalized messaging. It assists with medication reminders and health tracking and provides information on various health topics.

Top Features:

• Sends timely prompts to help patients adhere to their prescribed medication schedules.
• Allows users to monitor health indicators such as weight, mood, and menstrual cycles
• Operates on platforms like Facebook Messenger, Skype, and Kik
• Provides basic assessments to help users understand potential health issues
  

4. Healthily

Healthily (formerly Your.MD) is an AI-powered health assistant designed to help users manage their well-being. It offers tools like symptom checking, health tracking, and personalized guidance to support the user’s self-care journey.

Top Features:

• Utilizes AI to analyze symptoms and provide information on potential conditions and next steps
• Offers tailored advice based on user inputs
• Available on iOS, Android, Facebook Messenger, Slack, KIK, Telegram, and web browsers
• Provides information reviewed by medical professionals

5. Sensely

Sensely’s AI chatbot, Molly, can assess the patient’s symptoms using speech, text, images, and video. It offers personalized communication to improve health outcomes and streamline user experiences.

Top Features:

• Utilizes trusted clinical decision models to help patients navigate to the appropriate care
• Provides an assortment of vetted health and wellness articles, tips, and best practices
• Establishes baselines and understands health needs using a clinical assessment
• Uses disease-specific clinical routines to help clinicians manage patient populations
  

6. Buoy Health

Buoy Health is developed by doctors and computer scientists to help individuals understand their symptoms. It utilizes advanced algorithms and extensive medical data to provide personalized health assessments and guidance.

Top Features:

• Utilizes advanced algorithms to analyze symptoms and provide personalized health assessments
• Offers tailored advice based on individual symptoms and medical history
• Provides articles and resources reviewed by medical experts to ensure accurate and reliable information
• Features an intuitive design that makes it easy for users to input symptoms and receive guidance
  

7. Ada Health

Ada Health can assess the user’s health based on reported symptoms. It asks personalized questions and analyses responses to provide insights into potential conditions.

Top Features:

• Uses AI to evaluate  user symptoms and suggest possible causes
• Offers tailored advice based on user input
• Offers a comprehensive library of health information created by doctors 
• Available in multiple languages, including English, German, Spanish, Portuguese, and French
  

8. Infermedica

Infermedica is a Poland-based health tech company that operates online and on mobile phones as an AI healthcare chatbot. The platform helps healthcare providers deliver efficient care to patients.

Top Features:

• Utilizes ML to assess symptoms and provide personalized care recommendations
• Guides patients through a structured assessment to determine the urgency and level of care needed
• Directs patients to the most suitable healthcare provider based on their symptoms and needs
• Collects essential patient information before consultations to streamline the care process

9. Woebot

Woebot offers support to help users cope with their mental health. It uses Cognitive Behavioral Therapy (CBT) techniques to help users manage mood, anxiety, and stress.

Top Features:

• Live chats with users to help them explore thoughts and emotions
• Utilizes CBT, Interpersonal Psychotherapy (IPT), and Dialectical Behavior Therapy (DBT) strategies
• Allows users to monitor and reflect on their emotional states
• Offers tailored responses and coping strategies based on user input

10. OneRemission

OneRemission supports cancer patients and survivors in their recovery journey. It was developed by Keenethics, a platform offering personalized guidance on diet, exercise, and post-cancer practices.

Top Features:

• Provides tailored advice on nutrition, physical activity, and lifestyle changes 
• Allows users to consult with online oncologists at any time
• Offers a curated collection of information on cancer-related risks, benefits of various food products, and post-cancer care practices
• Assists users in understanding and managing their emotions during the recovery process
  

Offer Unmatched Healthcare Support with Exotel

Healthcare is moving toward faster, more patient-focused care. Digital tools, AI, and real-time engagement are now essential. Exotel helps you stay ahead by connecting patients and healthcare providers through secure, automated communication across multiple channels. 

Book a demo now to witness the power of AI chatbots to make your healthcare more accessible.

Frequently Asked Questions

How are Chatbots Helping Doctors?

AI healthcare chatbots can help doctors by automating routine tasks and providing quick access to patient data and history.

Are Tips from an AI Healthcare Chatbot Trustworthy?

Healthcare chatbots are designed to provide safe and helpful advice. However, it’s best to ask a real doctor for complex issues.

Can AI Healthcare Chatbots Replace a Doctor?

No, it cannot. Chatbots can offer basic help or answer simple questions but cannot be compared with real doctors.