When Phones Met Voice AI: Neha’s Playbook for Shipping a Real-World Bot with StreamKit

On Monday morning, Neha—the head of CX—had one goal: put a real, production-class voice bot into her contact center. Not a lab demo. Not a one-off. Something her agents, supervisors, and customers would trust. But every team saw the world through a keyhole. The infra team spoke in SIP trunks, NAT, SRTP, and PBX change […]

Read More >