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Unpacking Trends & Insights in AI and Customer Engagement

Exotel Harmony Platform’s CCDP: The Real-Time Context and Intelligence Layer for Modern Contact Centers

Every customer conversation says something important — not just in words, but in tone, intent, and emotion. Yet most contact centers can’t make sense of it in real time. Data lives in silos, agents scramble for context, and AI responses sound disconnected. The Exotel Harmony Platform changes that. At the core of Harmony sits the […]

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