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Realize your CX vision
Smart Insights. Smarter Engagement.
Exotel's intelligence layer transforms every customer interaction into a moment of understanding and action.
AI-driven routing and predictive engagement for faster resolutions.
Conversational bots that detect tone, emotion, and intent in real time.
Live analytics dashboards for visibility and control across channels.
Plug-and-play AI APIs to scale intelligence across your CX ecosystem.
One Platform. One View. Friction-less Journeys.
Unified by design, connected by intelligence. Exotel brings every channel, tool, and team together into one consistent, frictionless CX experience.
Build and launch new channels fast with low-code automation.
Integrate legacy systems easily with CPaaS APIs (Voice, SMS, WhatsApp, Email).
Empower agents and customers with a single unified desktop and journey.
Scale confidently with native telco reliability and enterprise-grade uptime.
Balance Automation with Empathy.
Exotel harmonizes AI precision with human judgment to build trust, loyalty, and long-term relationships.
Sentiment and intent analysis to guide emotionally intelligent responses.
Compliance-ready design (GDPR, PCI-DSS, ISO) to keep CX secure and ethical.
Human-in-the-loop orchestration for complex or sensitive conversations.
Context that carries across every channel and touchpoint.
25B+ Interactions a year, trusted by the leading brands.
AI Powered ecosystem
Built for Intelligence. Designed for Unity. Perfected through Harmony.
Trusted by the world's most customer-obsessed brands
Built on native telco reliability, AI-first intelligence, and cloud flexibility - Exotel keeps every conversation intelligent, seamless, and secure.
25B+
Conversations handled annually
4 Billion+
Resolutions using AI bots
60%
of India's voice infrastructure runs on Exotel, powering mission-critical use cases
99.99%
Uptime with native telco reliability
7,000+
Businesses trust Exotel globally
Proven outcomes. Real impact.
JSW MG Motor India Supercharges Service
Read Full Case StudyWith our collaboration with Exotel, we've transformed our customer service operations. The centralized system has empowered our 400+ agents to deliver consistent, high-quality service across all touchpoints. We're proud to see a 22% increase in customer satisfaction.
Kapil BajajHead - Digital Transformation and Analytics
JSW MG Motor India Pvt Ltd
Conversational AI Boosts Future Generali's Sales Conversion by 20%
Read Full Case StudyExotel's innovative solutions have truly elevated our service delivery, ensuring that our customers receive the best possible experience.
RuchikaChief Marketing, Customer and Impact Officer
Future Generali India Insurance
Scalable Cloud Contact Center Boosts Shaadi.com's Customer Coverage by 20%
Read Full Case StudyExotel's Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times.
Nilesh BorgharkarSr VP Customer Support and Service
Shaadi.com
Piramal Finance Boosts Customer Engagement by 22% with Exotel's Conversational AI
Read Full Case StudyOur partnership with Exotel has been a game-changer for Piramal Finance. The implementation of Exotel's solutions has dramatically improved our customer engagement and operational efficiency
Shikha MittalHead Product (WhatsApp & Application)
Piramal Capital & Housing Finance Limited
Exotel Helps Shiprocket Deliver Happiness to 24,000+ Pin Codes Across India
Read Full Case StudyUsing Exotel's IVR and SMS services has significantly enhanced our customer engagement. The real-time responses we receive from buyers have skyrocketed, and the overall SMS delivery has greatly improved.
Vivek ThotaProduct Director
Shiprocket
Out-of-the-box API integration
Integrate with CRM, help desk, and custom apps. Enhance agent productivity by eliminating context switching. Personalized service and support.
