What is Text-to-Speech (TTS)?

Definition:

Text-to-Speech (TTS) is a technology that converts written text into spoken audio. It enables machines to communicate in natural-sounding voices and is widely used in voice assistants, IVRs, and accessibility solutions.

In customer service, TTS allows for dynamic, multilingual voice interactions without the need for pre-recorded audio files.

Key Characteristics of TTS:

Natural Voice Output: Generates human-like speech.

Real-Time Conversion: Converts text to audio instantly.

Multilingual & Multitone: Supports different languages and voices.

Customizable Voice: Choose voice preferences like male or female, and accents such as American or British, to match your brand tone.

Use Cases of TTS in CX:

IVR Systems: Deliver dynamic prompts in real time.

Voice Bots: Speak responses instead of displaying text.

Accessibility Tools: Help visually impaired customers access content.

Notifications: Deliver alerts or reminders via voice calls.

Why TTS Matters for Modern Businesses:

Faster Time-to-Voice: No need for manual recordings.

Consistent Messaging: Same tone across regions and languages.

Improved Accessibility: Reaches a wider, more inclusive audience.

Enhanced Customer Engagement: Keeps conversations natural and fluid.