Optimize Agent Performance with a Comprehensive, Integrated Interface
No matter your size or industry, Exotel provides communication solutions built to grow with your business. Click through to explore detailed pricing for each offering or contact us for a custom plan tailored to your needs.
Handle phone calls, emails, chats, and social media messages - all from one centralized platform. This unified approach reduces the need for multiple screens and tools, enabling quicker and more effective communication.
Access a holistic view of each customer's previous interactions, preferences, and feedback across all channels. This feature allows agents to deliver a personalized and informed response during each interaction, fostering better customer relationships.
Integrate with CRM systems and other essential data sources, providing agents with up-to-the-minute information. This integration supports informed decision-making that can enhance customer interaction outcomes.
Configure the desktop environment to fit the unique needs of your agents and workflows. Tailor layouts, add or remove widgets, and create shortcuts that make navigation intuitive and fast.
Built to accommodate growth, Exotel’s platform adjusts effortlessly to increasing contact volumes or expanding service offerings, ensuring consistent performance across all levels of demand.
Leverage AI-driven support to provide agents with real-time suggestions, guidance, and information retrieval during customer interactions. Agent assist can prompt with knowledge articles and compliance information, speeding up response times and ensuring consistency and accuracy in customer engagements.
With all tools and information in one place, agents can manage interactions more swiftly and with greater accuracy, leading to increased productivity.
A unified platform ensures cohesive and personalized customer support, enriched by intelligent insights, sentiment analysis and customer context across channels.
Integrated communication tools allow for better collaboration among team members, which can improve the handling of complex customer issues and internal coordination.
Context-aware omnichannel Engagement with omnichannel conversations across voice, SMS, WhatsApp, chat, video, email, and social media.
Mission-critical reliability with 99.95% uptime, backed by 24/7 expert support.
Enterprise-grade security with PCI DSS-compliant security, ISO 27001 certification, end-to-end encryption
Low TCO with high efficiency and scalability by combining advanced automation, AI-driven tools, and flexible, scalable deployments.
Trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.
Streamline agent workflows with Unified Agent Desktop built for performance.
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+91-808 8919 888
+91-808 8919 888
+966 135 181 912