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Simplify experience with unified agent desktop

Optimize agent performance with a comprehensive, integrated interface

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What is a unified agent desktop?

No matter your size or industry, Exotel provides communication solutions built to grow with your business. Click through to explore detailed pricing for each offering or contact us for a custom plan tailored to your needs.

Key features of unified agent desktop

Real-Time data integration

Integrate with CRM systems and other essential data sources, providing agents with up-to-the-minute information. This integration supports informed decision-making that can enhance customer interaction outcomes.

Tailor-Made agent workspace

Configure the desktop environment to fit the unique needs of your agents and workflows. Tailor layouts, add or remove widgets, and create shortcuts that make navigation intuitive and fast.

Future-Ready scalable platform

Built to accommodate growth, Exotel’s platform adjusts effortlessly to increasing contact volumes or expanding service offerings, ensuring consistent performance across all levels of demand.

Intelligent agent assist tools

Leverage AI-driven support to provide agents with real-time suggestions, guidance, and information retrieval during customer interactions. Agent assist can prompt with knowledge articles and compliance information, speeding up response times and ensuring consistency and accuracy in customer engagements.

Streamline communications with a single view

Handle phone calls, emails, chats, and social media messages - all from one centralized platform. This unified approach reduces the need for multiple screens and tools, enabling quicker and more effective communication.

360° Customer insight dashboard

Access a holistic view of each customer's previous interactions, preferences, and feedback across all channels. This feature allows agents to deliver a personalized and informed response during each interaction, fostering better customer relationships.

Real-Time data integration

Integrate with CRM systems and other essential data sources, providing agents with up-to-the-minute information. This integration supports informed decision-making that can enhance customer interaction outcomes.

Tailor-Made agent workspace

Configure the desktop environment to fit the unique needs of your agents and workflows. Tailor layouts, add or remove widgets, and create shortcuts that make navigation intuitive and fast.

Future-Ready scalable platform

Built to accommodate growth, Exotel’s platform adjusts effortlessly to increasing contact volumes or expanding service offerings, ensuring consistent performance across all levels of demand.

Intelligent agent assist tools

Leverage AI-driven support to provide agents with real-time suggestions, guidance, and information retrieval during customer interactions. Agent assist can prompt with knowledge articles and compliance information, speeding up response times and ensuring consistency and accuracy in customer engagements.

Streamline communications with a single view

Handle phone calls, emails, chats, and social media messages - all from one centralized platform. This unified approach reduces the need for multiple screens and tools, enabling quicker and more effective communication.

360° Customer insight dashboard

Access a holistic view of each customer's previous interactions, preferences, and feedback across all channels. This feature allows agents to deliver a personalized and informed response during each interaction, fostering better customer relationships.

Real-Time data integration

Integrate with CRM systems and other essential data sources, providing agents with up-to-the-minute information. This integration supports informed decision-making that can enhance customer interaction outcomes.

Tailor-Made agent workspace

Configure the desktop environment to fit the unique needs of your agents and workflows. Tailor layouts, add or remove widgets, and create shortcuts that make navigation intuitive and fast.

Benefits of unified agent desktop

Enhanced agent efficiency:

Enhanced agent efficiency:

With all tools and information in one place, agents can manage interactions more swiftly and with greater accuracy, leading to increased productivity.

Improved customer experiences:

Improved customer experiences:

A unified platform ensures cohesive and personalized customer support, enriched by intelligent insights, sentiment analysis and customer context across channels.

Enhanced collaboration:

Enhanced collaboration:

Integrated communication tools allow for better collaboration among team members, which can improve the handling of complex customer issues and internal coordination.

Why choose Exotel?

Context-aware omnichannel engagement

With omnichannel conversations across voice, SMS, WhatsApp, chat, video, email, and social media.

Context-aware omnichannel engagement

With omnichannel conversations across voice, SMS, WhatsApp, chat, video, email, and social media.

Mission-critical reliability with 99.95%

uptime, backed by 24/7 expert support.

Mission-critical reliability with 99.95%

uptime, backed by 24/7 expert support.

Enterprise-grade security

With PCI DSS-compliant security, ISO 27001 certification, end-to-end encryption

Enterprise-grade security

With PCI DSS-compliant security, ISO 27001 certification, end-to-end encryption

Low TCO with high efficiency

and scalability by combining advanced automation, AI-driven tools, and flexible, scalable deployments.

Low TCO with high efficiency

and scalability by combining advanced automation, AI-driven tools, and flexible, scalable deployments.

Trusted by more than 7000 clients worldwide

spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Trusted by more than 7000 clients worldwide

spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Still juggling between tabs and tools?

Streamline agent workflows with Unified Agent Desktop built for performance.

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