Exotel named a Leader in the IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Software 2025

Who is IDC?

International Data Corporation (IDC) is a leading global provider of market intelligence, advisory services, and research for the technology industry. With analysts across 110+ countries, IDC helps business and IT leaders make fact-based technology decisions.

What’s Inside This Report?

This IDC MarketScape report evaluates AI-enabled front-office conversational AI vendors in Asia-Pacific based on capabilities and future strategy. It offers independent insights into market leaders, key differentiators, and what enterprises should look for when scaling conversational AI.

Read this report to understand:

How enterprises in APAC are moving from AI pilots to front-office impact.
What separates true front-office conversational AI leaders in Asia-Pacific from feature-rich platforms that fail to scale?
Why regional readiness not AI capabilities alone will decide which vendors win long-term in APAC?

Who should read this report?

CX, Customer Service, and Contact Center leaders evaluating conversational AI
CIOs, CTOs, and Digital heads shaping scalable AI and technology strategy
Business leaders driving AI-led sales, marketing, and engagement
Product, Innovation, and AI leaders assessing GenAI and agentic AI maturity
APAC enterprises seeking compliant, multilingual, region-ready AI solutions

Download the IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Report

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Disclaimer: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. IDC research publications consist of the opinions of IDC’s research organization and should not be construed as statements of fact.