The Frost Radar™: Communications Platform as a Service, 2025 evaluates 23 leading CPaaS providers on growth, innovation, and AI readiness.
The report highlights the market’s shift from transactional APIs to AI-powered engagement orchestration.
The convergence of CPaaS with CCaaS.
The rising importance of trust, security, and network APIs in shaping enterprise communications.
Exotel is redefining CPaaS with AI-powered journey orchestration.
The result? A clear picture of where the CPaaS market is heading and why Exotel stands out.
“Frost & Sullivan positions Exotel as a Leader with strong upmarket momentum across APAC, Middle East & Africa.”
What Sets Exotel Apart
A Unified Full-Stack: CPaaS + CCaaS + Conversational AI
Harmony AI Framework for Intelligent, Outcome-Driven Engagement
A Pragmatic ‘Augment First, Modernize Later’ Enterprise Approach
Exotel is redefining CPaaS with AI-powered journey orchestration.

CX leaders, digital teams, product owners, and IT decision-makers looking to:
Adopt AI-first communication
Benchmark CPaaS vendors
Understand the market’s next big shifts
Evaluate Exotel’s full-stack customer engagement capabilities
Unlock the complete analysis, rankings, and insights.
Legal Disclaimer
Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.
For information regarding permission, write to: permission@frost.com