Forrester’s Communications Platform as a Service (CPaaS) Landscape, Q2 2025 provides a strategic overview of leading CPaaS vendors across the globe. The report evaluates each provider based on:
Revenue footprint by region
Industry relevance and specialization
Extended use cases beyond core communication APIs
Overall product maturity, innovation roadmap, and vendor scale
This landscape acts as a critical decision-making tool for technology and digital leaders looking to modernize their communication stack with trusted, future-ready partners in the CPaaS space.
Being included in this report reinforces our commitment to helping businesses:
This is more than a validation, it’s a reminder of the responsibility we carry in transforming customer experiences at scale.
The future of CPaaS is not just about APIs, it’s about intelligence, integration, and trust.
At Exotel, we’re driving the next wave of communication infrastructure with:
Connected Journeys: Unifying voice, messaging, and AI across channels
Elastic & Compliant Infrastructure: Built for scale, speed, and regulations
AI-Powered Conversations: Voicebots, chatbots, and real-time conversation intelligence
Vertical-led Innovation: Custom CX stacks for BFSI, Retail, Healthcare, and more
Our platform is ready for the new world of proactive, personalized, and intelligent customer interactions.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here.
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