Exotel’s Voice Logger helps businesses record, archive, and review inbound and outbound calls. Integrated seamlessly into Exotel’s cloud telephony platform, Voice Logger ensures compliance, enhances quality assurance, and empowers teams to deliver exceptional customer experiences. Whether for training, dispute resolution, or regulatory adherence, every call is safely archived and easily accessible.
The Exotel Voice Logger system is an essential tool for recording and storing customer-agent interactions. It supports multiple file formats, including MP3, WAV, and more, allowing flexibility for different needs. The system works seamlessly with Exotel’s Predictive Dialer, Customized IVR, and ACD systems, making it easy to integrate into your existing call center infrastructure. All recorded interactions are stored efficiently, helping businesses maintain a complete, structured, and secure record of customer interactions.
Exotel’s Voice Logger Archiver provides a secure solution for storing call records for extended periods—up to 3 years—meeting industry-specific compliance requirements. The archiver allows businesses to efficiently manage and retrieve historical call data, providing an easy-to-use interface with advanced filtering options to find recordings quickly. Additionally, it ensures data privacy by offering privilege-based access to logs, so only authorized personnel can access sensitive customer information.
Exotel’s Voice Logger and Voice Logger Archiver provide powerful tools for monitoring call quality and agent performance. Supervisors can listen to recorded calls in real time or at a later stage, using an intuitive, GUI-based interface. This feature makes it easy to analyze conversations, identify performance gaps, and maintain consistent service quality across the contact center. Supervisors can also score calls based on configurable parameters, ensuring that agents are held to the highest standards.
The Exotel Voice Logger allows supervisors to download and review call recordings based on specific filters, such as date, campaign, queue, or agent. These insights help in identifying areas for improvement, offering targeted training, and setting clear KPIs for agents. With continuous access to recorded interactions, agents can receive coaching to build stronger customer relationships and improve their call resolution skills. By understanding call bottlenecks and addressing performance issues, agents can deliver a more efficient and satisfactory customer experience.
Exotel Voice Logger offers an auto-cleanup feature that helps maintain optimal storage usage. Contact center managers can define specific cleanup parameters, such as calls that were not connected, unanswered, or cold calls. This ensures that unnecessary data is automatically deleted after a set period, optimizing storage without manual intervention. With predefined storage times for different call types, Exotel offers a solution that minimizes data clutter while ensuring essential call records are always available.
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