AI-powered Contact Center

Understand your customers like a friend

Bring context, reliability, and AI into every conversation, so agents respond smarter, customers feel understood, and experiences build trust.

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25B+ Interactions a year, trusted by the leading brands.

The AI-powered contact center that knows your business

Exotel is AI-native by design, intelligence isn't layered on top, it's built into the core.

The result: A smarter, more connected, and highly efficient AI-powered contact center from day one.

With telco reliability at the foundation, you get zero dropped calls, effortless scale, and a platform that continuously learns.

Turn every agent into your best agent with AI Copilot.

Exotel's AI Copilot sits alongside agents, providing real-time guidance and automating repetitive tasks. The result is faster resolution, higher agent productivity, and consistently excellent service.

Real-time guidance:Copilot suggests knowledge base articles, upsell prompts, and next-best actions in real-time.
Automated wrap-up:Copilot auto-completes summaries and dispositions, letting your agents focus on the next customer.
Sentiment monitoring:Copilot detects customer sentiment shifts in real-time, alerting agents or supervisors when intervention is needed.

AI becomes intelligent with every conversation

Stop guessing. Start knowing. Analyse every interaction. Exotel analyzes 100% of interactions to give you an always-on source of customer intelligence.

AI-driven quality audits:Replace manual audits with AI that scores every call for compliance, script adherence, and sentiment, giving you a complete view without the bias of random sampling.
Real-time sentiment tracking:Monitor conversations for sentiment, compliance, and performance metrics as they happen, not after the fact.
Journey intelligence:Uncover friction points and opportunity areas for improvement across channels and touchpoints.
Continuous Kaizen loop:Feed intelligence back into bots, agents, and processes with every interaction - creating a Kaizen loop where making CX gets continuously sharper, faster, and more human.

24/7 Intelligent Self-Service

Exotel's AI agents resolve routine queries instantly, while complex issues flow seamlessly to human agents with full context.

Increase first-contact resolutionSmart voicebots and chatbots that understand intent and resolve queries without human handoffs.
Launch self-serve journeys in minutesNo-code bot workflows with a drag-and-drop builder.
Proactive outreachAutonomous AI agents for routine high-volume outbound calls, lead qualification, and transactional updates.
Warm Bot-to-Human handoffSeamlessly transition to human agents with complete context when needed.

How it all works for your business

The magic of connected intelligence, unity, and harmony - helping everyone do their best work.

For customers

Effortless, personalized service

Seamless, personalized experiences with every interaction understood and valued.

For operations

Unprecedented efficiency

One platform that lowers cost, reduces complexity, and delivers a single source of truth.

For agents

The ultimate copilot

Agents are empowered with AI, handling less repetitive work and focusing on high-impact interactions.

For supervisors

Real-time mission control

Supervisors get a command-center view with live dashboards, in-call coaching, and performance insights at their fingertips.

Agent productivity increased by

40%

Everything that you need to deliver world-class CX

Build journeys customers love and workflows agents rely on. Exotel provides a complete suite of tools to manage and optimize every interaction

Omnichannel engagement

Meet customers on their preferred channels - Voice, Video, Email, SMS, WhatsApp, and Social Media - all from one unified agent desktop.

Automated self-service

Empower customers with 24/7 support through AI-powered Voicebots, Chatbots, and no-code IVR journeys that handle routine queries automatically.

Intelligent routing

Connect customers to the best-fit agent using a configurable engine that routes interactions based on agent skills, language, priority, and customer history.

Advanced Dialers

Boost outbound campaign productivity with a full suite of dialers, including predictive, progressive, and preview modes, complete with smart retry logic.

AI-Powered Analytics & QA

Analyze 100% of interactions with an AI engine that automatically scores calls for sentiment and compliance, providing deep insights without manual effort.

Real-Time Dashboards & Monitoring

Gain complete operational visibility with live, role-based dashboards, customizable wallboards, and proactive alerts for monitoring queues, SLAs, and agent performance.

Agent Productivity Suite

Equip agents with a Unified Desktop featuring an AI Co-pilot that provides real-time suggestions, conversation summaries, and automated after-call work.

Deep Integrations

Connect your entire tech stack with pre-built connectors for leading CRMs and helpdesks, along with open REST APIs for any custom business tool.

Flexible Deployment

Choose the model that fits your business, with support for public cloud (CCaaS), on-premises, private cloud, and hybrid deployments.

Ready to deliver CX that's smarter and more human?

Let's build the future of customer experience, together

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Frequently asked questions

Can I integrate Exotel's cloud contact center solution with our existing CRM or other business software?

Yes, Exotel contact center platforms are highly integrable with most CRMs, helpdesk software, messaging apps, and other business-critical tools. If you have a specific integration requirement, connect with our experts to assist you.

What analytics and reporting capabilities are available to monitor agent performance and customer interactions?

Exotel's cloud contact centers provide real-time analytics, historical reporting, and agent analytics dashboards to constantly monitor agents' work and performance and assist them. Want to explore the dashboard? Get the free demo

How secure is the data in your cloud contact center?

We implement the highest security measures to protect customer information, including voice log encryption, compliance with industry standards like ISO 27001:2013, PCI DSS, and data access controls.

Can I customize the IVR flows to suit my specific business needs?

Yes, our highly customizable IVR builder allows you to make your own IVR flow with different customization options. You don't need a developer to build these flows, they are highly intuitive with drag-and-drop functionality.

What is the pricing of Exotel's cloud contact centre solution?

View our pricing plans here. For custom solutions, get in touch with our experts here +91-8088-919-888 or write to us at hello@exotel.com