The new AI contact center with built-in Intelligence, Unity, and Harmony
Bring context, reliability, and AI into every conversation, so agents respond smarter, customers feel understood, and memorable experiences.
25B+Interactions a year, trusted by the leading brands.
Built to increase customer and agent efficiency and reduce costs
It is AI-native by design, intelligence isn't layered on top, it's built into the core.
The result: A smarter, more connected, and highly efficient AI-powered contact center from day one.
With telco reliability at the foundation, you get zero dropped calls, effortless scale, and a platform that continuously learns.
Turn every agent into your best agent with AI Assist
- Real-time guidance
Copilot suggests knowledge base articles, upsell prompts, and next-best actions in real-time. - Automated wrap-up
Copilot auto-completes summaries and dispositions, letting your agents focus on the next customer. - Sentiment monitoring
Copilot detects customer sentiment shifts in real-time, alerting agents or supervisors when intervention is needed.
AI becomes intelligent with every conversation
- AI-driven quality audits
Replace manual audits with AI that scores every call for compliance, script adherence, and sentiment, giving you a complete view without the bias of random sampling. - Real-time sentiment tracking
Monitor conversations for sentiment, compliance, and performance metrics as they happen, not after the fact. - Journey intelligence
Uncover friction points and opportunity areas for improvement across channels and touchpoints. - Continuous Kaizen loop
Feed intelligence back into bots, agents, and processes with every interaction - creating a Kaizen loop where making CX gets continuously sharper, faster, and more human.
24/7 Intelligent self-service
- Increase first-contact resolution
With AI voice and chat agents that understand intent and resolve queries without human handoffs. - Launch self-serve journeys in minutes
No-code bot workflows with a drag-and-drop builder. - Proactive outreach
Autonomous AI agents for routine high-volume outbound calls, lead qualification, and transactional updates. - Warm bot-to-human handoff
Seamlessly transition to human agents with complete context when needed.
How it all works for your business
The magic of connected intelligence, unity, and harmony - helping everyone do their best work.
For customers
Effortless, personalized experiences
Deliver memorable CX with every interaction.
For operations
Unprecedented efficiency
One platform that lowers cost, reduces complexity, and delivers a single source of truth.
For agents
The ultimate assistant
Agents are empowered with AI, handling less repetitive work and focusing on high-impact interactions.
For supervisors
Real-time mission control
Supervisors get a command-center view with live dashboards, in-call coaching, and performance insights at their fingertips.
Agent productivity increased by
40%
Everything that you need to deliver world-class CX
Build journeys customers love and workflows agents rely on. Exotel provides a complete suite of tools to manage and optimize every interaction.
Ready to deliver CX that’s smarter and more human?
Let’s build the future of customer experience, together!
Book a Demo
Frequently asked questions
Can I integrate Exotel's cloud contact center solution with our existing CRM or other business software?
Yes, Exotel contact center platforms are highly integrable with most CRMs, helpdesk software, messaging apps, and other business-critical tools. If you have a specific integration requirement, connect with our experts to assist you.
What analytics and reporting capabilities are available to monitor agent performance and customer interactions?
Exotel's cloud contact centers provide real-time analytics, historical reporting, and agent analytics dashboards to constantly monitor agents' work and performance and assist them. Want to explore the dashboard? Get the free demo
How secure is the data in your cloud contact center?
We implement the highest security measures to protect customer information, including voice log encryption, compliance with industry standards like ISO 27001:2013, PCI DSS, and data access controls.
Can I customize the IVR flows to suit my specific business needs?
Yes, our highly customizable IVR builder allows you to make your own IVR flow with different customization options. You don't need a developer to build these flows, they are highly intuitive with drag-and-drop functionality.
What is the pricing of Exotel's cloud contact center solution?
View our pricing page for more details. For custom solutions, get in touch with our experts here +91-8088-919-888 or write to us at hello@exotel.com