Starting from
$70
Voice channel
Digital channels
Powerful dialers
Call Routing
Voice blaster
Standard CRM integration
Quality Management
Universal Agent Desktop
Self-serve report & flow designer
Internal Collaboration
Chat and voice bot
Number Masking
Mobile app
Starting from
$100
Voice channel
Digital channels
Powerful dialers
Smart Universal Routing
Voice blaster
Standard & In-house CRM integration
Automated Quality Management
Universal Agent Desktop
Self-serve report & flow designer
Internal Collaboration
Chat and voice bot
WFM integration
Secure co-browsing
Insights & Analytics
Agent Copilot
Number Masking
Mobile app
Voice channel
Digital channels
Powerful dialers
Smart Universal Routing
Voice blaster
Standard & In-house CRM integration
Automated Quality Monitoring
Universal Agent Desktop
Customizable Reports
Internal Collaboration
Chat and voice bot
Social media DM
Email
Video capability
Secure co-browsing
Agent Copilot
WFM integration
Insights & Analytics
Number masking
Mobile App
Dive into our FAQ section for more information
Exotel ECC offers flexible pricing based on concurrent users, named agents, and usage-based options. You can choose between preconfigured solution bundles or request a custom quote tailored to your needs.
Concurrent user pricing is based on the maximum number of users active at the same time, which is ideal for teams with rotating shifts. Named agent pricing, on the other hand, charges per designated user, making it suitable for teams with fixed user roles.
Absolutely! Exotel ECC is designed to scale with your business. You can easily add more users, channels, or features as your needs evolve, with pricing adjusted accordingly.
Absolutely! Exotel ECC is designed to be flexible. You can add or remove features, integrate with other tools, and tailor the platform to suit your specific business processes.
No, Exotel is committed to transparent pricing. All potential charges, including usage-based fees, are clearly outlined during the consultation. If you have any questions, our team is here to clarify.
We utilize high-quality voice infrastructure with redundant networks to ensure clear and reliable call quality. Our platform is continuously monitored to maintain optimal performance.
Implementation time can vary depending on your configuration needs. Standard setups can often be completed within days, while custom implementations may take longer. Our team will work closely with you to ensure a smooth rollout.
Getting started is simple. Contact our sales team for a consultation, and we’ll guide you through the setup, configuration, and onboarding process to ensure a seamless transition.
Exotel is committed to providing reliable communication with a 99.99% uptime guarantee. Our platform is built on a robust infrastructure with redundant systems and proactive monitoring to ensure consistent performance. We also have disaster recovery protocols in place to maintain uninterrupted service, giving your business a dependable solution for seamless customer engagement.
Yes, Exotel has a partner program for businesses looking to resell our solutions. Reach out to learn more about partnership opportunities.
Deploy Exotel the way that best fits your infrastructure—private cloud, public cloud, hybrid, customer cloud, or on-premise.
Benefit from slab-based pricing that scales as you add more licenses, offering cost-effective growth for your organization.
Efficiently handle high volumes of traffic with support.
Ensure seamless communication with unlimited channels and reliable backup options.