Enterprise Contact Center Solution:
Reliable, Scalable, Adaptable

Unlock features that enhance your conversations with the right context, data, and customer insights through tailored packages and pricing options that meet your unique business needs.

XPrime

For emerging businesses and enterprises needing a cloud contact center with fast deployment and scalability.

Starting from

$70

Talk to Sales


icon Voice channel

icon Digital channels

icon Powerful dialers

iconCall Routing

icon Voice blaster

icon Standard CRM integration

icon Quality Management

icon Universal Agent Desktop

icon Self-serve report & flow designer

icon Internal Collaboration

icon Chat and voice bot 

icon Number Masking

icon Mobile app

 

XPro

Perfect for enterprises seeking a flexible, AI-powered contact center for effective multi-channel engagement.

Starting from

$100

Talk to Sales


icon Voice channel

iconDigital channels

iconPowerful dialers

iconSmart Universal Routing

iconVoice blaster

iconStandard & In-house CRM integration

iconAutomated Quality Management 

iconUniversal Agent Desktop

iconSelf-serve report & flow designer

iconInternal Collaboration

iconChat and voice bot 

iconWFM integration

iconSecure co-browsing

iconInsights & Analytics 

iconAgent Copilot 

iconNumber Masking

iconMobile app

Xtrm

Ideal for enterprises seeking an AI-first omnichannel contact center with granular control, robust security, and flexible deployment options.

 

 

Get a quote


iconVoice channel

iconDigital channels

iconPowerful dialers

iconSmart Universal Routing

iconVoice blaster

iconStandard & In-house CRM integration

iconAutomated Quality Monitoring 

iconUniversal Agent Desktop

iconCustomizable Reports 

iconInternal Collaboration

iconChat and voice bot 

iconSocial media DM

iconEmail

iconVideo capability

iconSecure co-browsing

iconAgent Copilot 

iconWFM integration

iconInsights & Analytics 

iconNumber masking 

iconMobile App

FAQ's

Dive into our FAQ section for more information

Exotel ECC offers flexible pricing based on concurrent users, named agents, and usage-based options. You can choose between preconfigured solution bundles or request a custom quote tailored to your needs.

Concurrent user pricing is based on the maximum number of users active at the same time, which is ideal for teams with rotating shifts. Named agent pricing, on the other hand, charges per designated user, making it suitable for teams with fixed user roles.

Absolutely! Exotel ECC is designed to scale with your business. You can easily add more users, channels, or features as your needs evolve, with pricing adjusted accordingly.

Absolutely! Exotel ECC is designed to be flexible. You can add or remove features, integrate with other tools, and tailor the platform to suit your specific business processes.

No, Exotel is committed to transparent pricing. All potential charges, including usage-based fees, are clearly outlined during the consultation. If you have any questions, our team is here to clarify.

We utilize high-quality voice infrastructure with redundant networks to ensure clear and reliable call quality. Our platform is continuously monitored to maintain optimal performance.

Implementation time can vary depending on your configuration needs. Standard setups can often be completed within days, while custom implementations may take longer. Our team will work closely with you to ensure a smooth rollout.

Getting started is simple. Contact our sales team for a consultation, and we’ll guide you through the setup, configuration, and onboarding process to ensure a seamless transition.

Exotel is committed to providing reliable communication with a 99.99% uptime guarantee. Our platform is built on a robust infrastructure with redundant systems and proactive monitoring to ensure consistent performance. We also have disaster recovery protocols in place to maintain uninterrupted service, giving your business a dependable solution for seamless customer engagement.

Yes, Exotel has a partner program for businesses looking to resell our solutions. Reach out to learn more about partnership opportunities.

Enterprise-Grade Solutions

Exotel’s enterprise-grade contact center platform is designed to meet the complex needs of large enterprises, offering robust features that ensure seamless and scalable communication:

Flexible
Deployment

Deploy Exotel the way that best fits your infrastructure—private cloud, public cloud, hybrid, customer cloud, or on-premise.

Scalable,
Slab-Based Pricing

Benefit from slab-based pricing that scales as you add more licenses, offering cost-effective growth for your organization.

Busy Hour
Call Attempts

Efficiently handle high volumes of traffic with support.

Unlimited Channels
and Backups

Ensure seamless communication with unlimited channels and reliable backup options.

Our pricing experts are here to guide you through Exotel’s flexible options—whether it’s concurrent user pricing, usage-based models, or custom packages. Get personalized recommendations to maximize value and ensure your contact center solution grows with your business. Connect with us today!

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