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In Conversation with Angira Agrawal, Exotel and Anubhab Goel, HDFC ERGO General Insurance

The Evolution of Customer Experience

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Timestamps

  • 0:05

    Introduction

  • 01:29

    Role of customer journey in BFSI

  • 04:05

    How empathy plays a role in customer journey

  • 06:30

    how technologies are transforming BFSI

  • 08:07

    Factors on privacy and security

  • 20:22

    Usecase and Examples for significant change in customer engagment

  • 09:29

    Key takeways

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