Introduction of the topic

Thoughts on GenAI and CX

Challenges that GenAI is able to resolve

Organisations are becoming more acceptable towards GenAI

How GenAI can collaborate with Humans for better CX

Usecase and Examples for significant change in customer engagment

Strategies for organizations embracing technologies like GenAI

How can tech organizations align with GenAI for growth and innovation?

Future of generative AI as an immersing technology