Introduction to Exotel Harmony platform

The Market Gap Harmony Solves: Disjointed Customer Conversations

Harmony's Unique Solution & Integration (One Brain, One Workflow)

Target: Double-digit FY27 revenue growth

Metrics: 60% automation, 15-20% productivity gains

Scale: 7,000+ enterprises, 25B+ interactions annually

Driving Growth: Key Business Levers for Global Expansion

Conversational AI Market Outlook & Growth

Strongest Demand Segments: High-Volume, Trustworthy Automation (BFSI, Healthcare)

Harmony's Big Promise: Automation with Empathy (State, Vibe, Intent)

Exotel's Ambition: Evolving to an AI-First CX Transformation Partner

Conclusion and Future Outlook