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Exotel has been recognised at the The Economic Times AI Awards 2025 for excellence in AI-led Sales & Customer Experience. The award highlights Exotel’s impact in driving smarter conversions, faster resolutions, and scalable AI-human orchestration for enterprises across emerging markets.
Exotel has been recognised at The Economic Times AI Awards 2025 in the category “AI for Sales & Customer Experience” under Functional Excellence.
The recognition highlights Exotel’s leadership in deploying AI-driven solutions that create measurable impact across sales acceleration, customer support automation, and omnichannel engagement.
The ET AI Awards celebrate organisations that move beyond experimentation to deliver real-world AI outcomes. Exotel was recognised for its AI-first approach to customer engagement by combining GenAI voicebots, intelligent routing, agent-assist capabilities, and unified customer memory to help enterprises:
At the core of Exotel’s platform is an AI-human orchestration model where automation handles scale and repetitive interactions, while human agents focus on high-value, complex conversations. This balanced architecture enables enterprises across banking, financial services, eCommerce, mobility, and digital-first industries to scale customer engagement without compromising experience quality.
“Being recognised at the inaugural ET AI Awards in the ‘AI for Sales & Customer Experience’ category validates our AI-first vision and the measurable business outcomes we enable for enterprises,” said Sachin Bhatia, Co-Founder & CGO, Exotel. “We remain focused on building scalable, outcome-driven AI solutions that augment human capability and fundamentally transform customer engagement. This recognition reinforces our product leadership and our commitment to advancing the future of AI-led customer experience.”
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
