Exotel Collaborates with Microsoft to provide Direct Routing for Microsoft Teams Phone for businesses in India

Media Mentions

Bengaluru, June 26, 2023:

Exotel, a leading customer conversation platform for the emerging markets, is pleased to announce its collaboration with Microsoft to bring Direct Routing for Microsoft Teams Phone to India. Teams Phone customers and users in India can now use Exotel to enable Public Switched Telephone Network (PSTN) calling. This significant move aligns with Exotel’s vision to facilitate seamless customer conversations through scalable, cost-efficient, and flexible solutions.

"Offering frictionless conversations and cost efficiency for businesses"

The collaboration opens up a world of possibilities for Indian businesses. With Exotel's secure, compliant, and cloud-based Direct Routing offering, Microsoft’s customers and users in India can enable PSTN calling seamlessly in Microsoft Teams. This integration empowers businesses to enhance their communication capabilities, streamline operations, and deliver exceptional customer experiences.

The Unified Communications & Collaboration market has been growing significantly in India and Microsoft has been leading this space. This collaboration addresses the missing piece of PSTN calling. Cloud based solution for Direct Routing by Exotel in collaboration with Microsoft ensures providing more flexibility to customers along with cost savings,” said Anil Kumar, Chief Technology Officer, Exotel.

Our collaboration with Exotel marks a significant milestone in our mission to empower businesses with seamless communication experiences. With Exotel's secure and cloud-based solution, Microsoft Teams customers and users in India can effortlessly enable PSTN calling through select partners, resulting in frictionless conversations, and cost efficiency. This collaboration unlocks possibilities for Indian businesses and strengthens their ability to thrive in the digital era,” said Bhaskar Basu, Country Head – Modern Work, Microsoft India.

In the face of an increasingly digital business landscape, effective, secure, and interconnected conversations are more critical than ever. Exotel's collaboration with Microsoft will equip businesses in India with a robust, secure, and connected customer conversation platform that enables them to thrive in a competitive landscape. 

"Expand your reach by enabling PSTN calling on Microsoft Teams through Direct Routing with a compliant, truly cloud solution."   [GET IN TOUCH]


About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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