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India's Top SaaS Firms Are Gearing Up Their Workforce For AI Innovation Blitz

Media Mentions

November 28, 2023

Software service companies are leaving no stone unturned in gearing up for the AI wave that is hitting the industry. A big part of that is training their engineers to not just know Al, but build on top of it.

Fom hunting for Artificial Intelligence (AI) engineers, to making big investments in educating their workforce on AI technologies, to conducting multiple AI hackathons, India’s top Software-as-a-Service (SaaS) firms are burning their midnight oil to adopt and bring in innovations within AI technology and move ahead in the race.

Founders and Chief Technology Officers of some of the SaaS firms have taken it upon themselves to train their team.“I'm doing it myself, I'm taking time out and training my employees and developers. We are literally sitting down and teaching the technology to people. We also don*t know everything there is to know when it comes to generative AI or AI, so the idea is for all of us to sit together and learn as we teach,” said Shivakumar Ganesan, CEO and Co-founder of customer conversation SaaS firm, Exotel.

In fact, Exotel recently announced the launch of ExoMind, a no-code tool enabling enterprises to create advanced chatbots built on top of proprietary artificial intelligence (AI) models and generative AI capabilities.

Access the complete PR here: https://www.moneycontrol.com/news/business/indias-top-saas-firms-are-gearing-up-their-workforce-for-ai-innovation-blitz-11820021.html

 

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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