Exotel Collaborates with Microsoft to provide Direct Routing for Microsoft Teams Phone for businesses in India

Media Mentions

Bengaluru, June 26, 2023:

Exotel, a leading customer conversation platform for the emerging markets, is pleased to announce its collaboration with Microsoft to bring Direct Routing for Microsoft Teams Phone to India. Teams Phone customers and users in India can now use Exotel to enable Public Switched Telephone Network (PSTN) calling. This significant move aligns with Exotel’s vision to facilitate seamless customer conversations through scalable, cost-efficient, and flexible solutions.

"Offering frictionless conversations and cost efficiency for businesses"

The collaboration opens up a world of possibilities for Indian businesses. With Exotel's secure, compliant, and cloud-based Direct Routing offering, Microsoft’s customers and users in India can enable PSTN calling seamlessly in Microsoft Teams. This integration empowers businesses to enhance their communication capabilities, streamline operations, and deliver exceptional customer experiences.

The Unified Communications & Collaboration market has been growing significantly in India and Microsoft has been leading this space. This collaboration addresses the missing piece of PSTN calling. Cloud based solution for Direct Routing by Exotel in collaboration with Microsoft ensures providing more flexibility to customers along with cost savings,” said Anil Kumar, Chief Technology Officer, Exotel.

Our collaboration with Exotel marks a significant milestone in our mission to empower businesses with seamless communication experiences. With Exotel's secure and cloud-based solution, Microsoft Teams customers and users in India can effortlessly enable PSTN calling through select partners, resulting in frictionless conversations, and cost efficiency. This collaboration unlocks possibilities for Indian businesses and strengthens their ability to thrive in the digital era,” said Bhaskar Basu, Country Head – Modern Work, Microsoft India.

In the face of an increasingly digital business landscape, effective, secure, and interconnected conversations are more critical than ever. Exotel's collaboration with Microsoft will equip businesses in India with a robust, secure, and connected customer conversation platform that enables them to thrive in a competitive landscape. 

"Expand your reach by enabling PSTN calling on Microsoft Teams through Direct Routing with a compliant, truly cloud solution."   [GET IN TOUCH]


About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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